[Hiring] Senior Community Programs Manager @We Are Rosie

Role Description

We’re looking for a Sr. Community Programs Manager to help us fulfill our mission and best serve our diverse and inclusive community of independent marketers. This is a full-time position that can work from anywhere within the United States and will report directly to the Head of Rosie Experience.

This role is responsible for executing and maintaining the day-to-day programs, systems, and touchpoints that keep the Rosie Community engaged, ready, and well-represented. It operates with a lean, automation-first mindset, translating strategy into high-quality execution across four pillars:

• Community Engagement & Experience
• Talent Readiness & Enablement
• Portal Engagement
• Talent Intelligence

With Community Engagement and Talent Readiness at the center of the role, this position shapes how execution happens, informing engagement tactics, campaign design, and content, while maintaining a human-centric approach as it scales. It requires close cross-functional partnership across Product, Data, Client Experience, Business Development, and Marketing to keep execution aligned with broader company goals.

Responsibilities

• Community Engagement & Experience
  • Own and evolve the Rosie Community experience (onboarding, communications cadence, and touchpoints).
  • Maintain and update the community value proposition messaging across onboarding, communications, and engagement materials.
  • Ensure consistency in community voice, responsiveness, and experience across all touchpoints.
  • Build and run the day-to-day tiered engagement program.
  • Own the operational process for monitoring Rosie Community segmentation accuracy.
  • Design and run a structured nurture-stage communications and track talent progression.
  • Design and launch re-engagement campaigns for dormant or low-signal talent.
  • Own the community platform day-to-day and lead the transition or migration away from legacy tools.
  • Partner with Marketing to produce and distribute demand-aligned content.
  • Own the existing support model: triage unresolved cases and identify recurring themes.
• Talent Readiness & Enablement
  • Own end-to-end delivery of the course/cohort calendar, logistics, communications, enrollment, and cohort operations.
  • Direct the cohort model day to day: set milestones and own enrollment and delivery logistics.
  • Own credentialing and signaling mechanics operationally.
  • Own logistics and administrative follow-through for learning partnerships.
  • Keep course content and positioning visibly aligned with active client demand.
• Portal Engagement Oversight
  • Serve as the ongoing Community-side voice into Product.
  • Maintain day-to-day visibility into portal data quality and engagement gaps.
  • Offer operational and community insights to support the Product team.
• Talent Intelligence
  • Serve as a front-line bridge between data and stakeholders.
  • Translate the data team's finished analysis into clear narratives and recommendations.
  • Distribute finished intelligence outputs and operational context to Client Experience and Business Development.
  • Monitor core engagement dashboards and flag notable shifts.
• Cross-Functional Responsibilities
  • Surface supply gaps and engagement trends to key stakeholders.
  • Track and report progress against quarterly goals across the four pillars.
  • Continuously flag automation opportunities encountered in daily execution work.
  • Partner with Marketing to align communications strategy with talent segmentation.

Qualifications

• Passionate about community-building and creating experiences that feel human.
• 5+ years of experience in similar roles such as Community Manager, Community Programs Manager, or Community Marketing Manager.
• 2+ years of experience in cohort-based program management, learning operations, or course/bootcamp delivery.
• Experience managing community moderator programs.
• Familiarity with community and LMS platforms (Discourse and Moodle preferred).
• Experience leading a platform migration or significant change management initiative.
• Comfortable representing member/user needs to a Product team.
• Strong written and verbal communication skills.
• Strong organizational skills, with the ability to manage multiple initiatives simultaneously.
• High emotional intelligence and a track record of building trust and relationships.
• Ability to thrive in fast-moving, ambiguous environments.
• Proactive problem-solving abilities and a collaborative mindset.

Requirements

• Practical experience leveraging agentic workflows or AI-driven community tools.
• Experience directing or coordinating the work of a part-time or contract team member.

Benefits

• Base salary $120,000-$125,000 annually plus company bonus.
• A yearly stipend for professional and personal development.
• 25 PTO days + 4 Volunteer PTO days per year.
• Medical, dental, and vision insurance.
• Paid parental leave.
• Remote work stipend.
• Matching 401K.
• Opportunity to join a truly incredible team.