[Hiring] Senior Community Manager @First Connect Insurance

Role Description

Independent agents already talk to each other every day: at conferences, in Slack groups, at local Big I chapter meetings, on LinkedIn, and Reddit. Most of that conversation happens without us in the room. We're hiring our first Community Manager to change that.

You'll own First Connect's community strategy end to end. That means:

• Building and launching our online community for agents on the platform.
• Shaping the strategy and content behind our events.
• Deepening our presence in local independent insurance communities.
• Using our existing trade show calendar to do more than hand out swag.

This is a hands-on role for someone who has built community programs before and wants to build the next one inside a company that takes insurance distribution seriously. You'll work cross-functionally with Marketing, Product, Sales, and Carrier teams, with visibility at the leadership level from day one.

Qualifications

• 7+ years of professional experience, with at least 5 years building and running a community management function.
• A track record of launching and scaling a B2B online community, member network, or professional community at a comparable company (insurtech, fintech, B2B SaaS, professional association, network, MGA, or aggregator).
• Direct experience designing and running an ambassador, MVP, customer advisory, or similar recognition program.
• Experience producing event content (panels, breakouts, fireside chats, summits, dinners).
• A strong written voice. You can write like a real human, and you can ghost-write for executives when needed.
• Fluency with modern community technology (for example: Slack, Circle, CommonRoom, Higher Logic, etc.) and the proven ability to work with product and technology teams on platform integrations.
• A data-driven approach to community health and ROI. You're comfortable presenting community metrics to a leadership audience.
• Willingness to travel to industry events, agent gatherings, and team offsites (roughly 20–30% of the year).

Requirements

• Build and run First Connect's online community for independent agents.
• Design and launch an agent ambassador program that recognizes our most engaged agents.
• Build First Connect's presence in existing independent insurance communities.
• Turn our existing trade show calendar into a community engagement engine.
• Own the strategy and content behind First Connect's owned events.
• Stand up community-led content programs.
• Partner with Product on beta and early-access programs fed by community membership.
• Define and report on community health metrics.
• Be a public face of First Connect to our agent community.

Benefits

• 100% Remote Role — Work from anywhere within the United States.
• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families.
• A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance.
• Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP).
• Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend.
• Equity — This position is eligible for equity compensation.
• Training and Career Growth — Training and internal career growth opportunities.
• Flexible Time Off — You know when and how you should recharge.