[Hiring] Senior Claims Specialist @DoorDash USA

Role Description

DoorDash is seeking a Senior Claims Specialist, Insurance Claims Operations to serve as the team’s go-to expert for assessing risk and managing our highest-severity, most sensitive claims through to closure. This role is responsible for:

• Assessing risk and severity on the most complex or sensitive incidents, applying operations expertise to recommend next steps.
• Taking ownership of high-severity escalations, coordinating closely with cross-functional partners - including Legal, Risk & Insurance, Actuarial, and Quality Assurance - to keep the most difficult cases moving and ensure the right people are involved at the right time.
• Serving as a go-to resource and subject matter expert for Claims Specialists.
• Spotting patterns and root causes across incidents, and surfacing process, policy, or workflow gaps to your Supervisor and the broader Claims Operations team.
• Utilizing, helping build, and scaling AI-enabled tools and automation, providing frontline feedback that shapes how they roll out to the wider team.
• Supporting quality by reviewing case work, sharing feedback, and helping close skill gaps on the team.
• Contributing to training materials, playbooks, and process documentation based on hands-on claims experience.
• Bringing an extremely solution-oriented mindset to process, tool, and policy changes, helping the team navigate change with positivity.

Qualifications

• 4+ years of hands-on claims operations experience (e.g., bodily injury, property, Commercial Auto, General Liability, or Workers' Compensation), including experience assessing risk and severity on high-value or sensitive claims.
• Strong risk-assessment skills - able to judge severity and exposure quickly, and know when and how to escalate.
• Experience mentoring or informally guiding less experienced Claims Specialists.
• Strong analytical and problem-solving skills, with the ability to identify root causes and recommend corrective action.
• Comfortable utilizing, building, and scaling AI-enabled tools and automation, and providing feedback that improves them.
• Strong written and verbal communication skills, including with external carrier and TPA partners.
• Ability to handle sensitive and confidential information with discretion.
• An extremely solution-oriented mindset - leading with positivity and helping others adjust to change rather than resist it.

Requirements

This position will report to a Supervisor, Insurance Claims Operations and is remote. Onboarding takes place Monday through Friday during the first 4–6 weeks. After onboarding, the regular work schedule may fall on Monday through Saturday between 7:00 a.m. and 7:00 p.m., based on business needs.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and mental health program.