[Hiring] Senior Claims Analyst Leave & Disability @Voya Financial

Role Description

As a Sr. Claims Analyst supporting the Voya Leave Management (VLM) department, you will guide claimants through their integrated process of leave with empathy and clarity. You will be responsible for high complex claims, focusing primarily on:

• Short Term Disability
• Family Medical Leave (FMLA)
• Other paid leaves

You will also be relied on as a mentor and support for claim analysts/specialists, overseeing contract and language discrepancies and proactively providing solutions. Ensuring a high standard of service while maintaining compliance with all regulatory requirements is essential.

Qualifications

• 2+ years of experience in FMLA or unpaid leave claims management
• 3+ years of experience in Short Term disability or paid leave claims management
• Strong decision-making and critical thinking skills
• Excellent customer service and interpersonal abilities
• Proficiency in Microsoft Office 365, including Outlook
• Strong written and oral communication capabilities
• Proven critical thinking and problem-solving skills
• High attention to detail and accuracy
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Collaborative mindset with the ability to work cross-functionally

Requirements

• Analyze and determine claim payments in an accurate and timely manner
• Make claim decisions on non-complex disability claims
• Mentor and support claims analysts/specialists
• Lead claim Roundtable and document action plans
• Communicate clearly and professionally via phone and email
• Build and maintain strong relationships with internal and external stakeholders
• Participate in team-based problem-solving and continuous improvement initiatives
• Manage assigned work queues within defined service level agreements (SLAs)
• Support additional projects and responsibilities as needed

Benefits

• Health, dental, vision, and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer-paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year

Company Description

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The expected hiring range for this position is:

• $56,220 - $70,280 USD

Voya provides the resources that can make a difference in your lives, helping you and your family be well and stay well.