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Senior Business Systems Analyst @Sophos

[Hiring] Senior Business Systems Analyst @Sophos

Mar 29, 2025 - Sophos is hiring a remote Senior Business Systems Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: EMEA.

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Role Description

The Senior Business Analyst will assist the business and IT team by ensuring that business processes and requirements are understood and articulated for the technical team to construct appropriate solutions. This role will also be the primary liaison between the user community and the IT technical team. Additionally, this role ensures that IT deliverables meet the scope and quality expectations of the user community.

  • Communicate with internal clients and project managers to understand business requirements.
  • Work alongside the technical team to design and document data-driven software solutions and data flows to meet these requirements.
  • Scope, build and maintain Salesforce applications and customizations.
  • Assist with UAT testing to ensure solutions meet required standards.
  • Provide expert advice on application solutions.
  • Oversee all system maintenance and configuration, including user setup, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects, and fields.
  • Supervise and advise on all system enhancements.
  • Evaluate bug and enhancement requests submitted by your user community.
  • Document specifications for bug and enhancement requests.
  • Provide training to the user community for new functionality.

Qualifications

  • 5+ years’ experience as a business analyst managing/coordinating business activity in an Information Technology In-house environment.
  • Solid experience in Salesforce projects (75%) and infrastructure projects including managing telephone system (25%).
  • Strong business analysis experience, translating high-level and detailed business requirements into technical requirements, and has the capability to lead projects acting as the main POC.
  • Developing business plans including looking for efficiencies of AI integration with Salesforce, conducting risk analysis, P&L, etc.
  • The ability to effectively identify and solve system-related problems.
  • Excellent communication skills.
  • Customer-focused personality and a commitment to quality.
  • In-depth knowledge of the following tools: Jira, Salesforce/Service Cloud, Confluence.
  • Amenable to work on EMEA Shift (3PM-12MN PHT).

Requirements

  • Cybersecurity experience.
  • Knowledge of the following tools: Genesys Cloud or other enterprise phone systems, Microsoft Office Suite, Power BI, Zendesk, One Trust.

Benefits

  • Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
  • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
  • Employee-led diversity and inclusion networks that build community and provide education and advocacy.
  • Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
  • Global employee sustainability initiatives to reduce our environmental footprint.
  • Global fitness and trivia competitions to keep our bodies and minds sharp.
  • Global wellbeing days for employees to relax and recharge.
  • Monthly wellbeing webinars and training to support employee health and wellbeing.

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đź“Ť Be aware of the location restriction for this remote position: EMEA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Senior Business Systems Analyst @Sophos
All others
Salary đź’¸ unspecified
Remote Location
EMEA
Job Type unspecified
Posted Mar 29, 2025
Apply for this position Unlock 54,665 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: EMEA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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