[Hiring] Senior Business Operations Analyst @Wellhub

Role Description

We are hiring a Senior Business Operations Analyst in our Revenue Assurance area in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

This role is part of the Revenue Assurance team within GPS, responsible for protecting the accuracy and integrity of Wellhub's billing and revenue flows. As a Business Operations Analyst, you'll:

• Conduct in-depth analysis over incidents addressed to Billing, Payments, Invoicing, Identity, Fraud & Client Master Data.
• Identify anomalies, provide clarifications, issue root-causes, and potential revenue estimation losses.
• Follow up and address potential changes to the root cause of identified issues.
• Track the implementation of recommendations to ensure the correctness of the revenue flow and that corrective actions are executed.
• Collaborate across Billing, Payments, Invoicing, Identity, and Fraud, leveraging relationships with Finance, IT, and Operations teams.
• Ensure that services and billing processes are comprehensively documented.
• Operate and maintain the RAID (Revenue Assurance Integrity Driller) tool, including running discrepancy analyses.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Qualifications

• Experience in Product and Engineering agile environments, including microservices, also directly involved in IT Operations.
• Experience with SQL technology such as PostgreSQL or MySQL.
• Excellent written and verbal communication skills, both in Portuguese and English.
• Software quality and test automation mindset.
• Strong analytical mindset with attention to detail and pattern recognition.
• Ability to translate complex billing/revenue issues into clear, actionable findings for both technical and non-technical stakeholders.
• Comfortable using AI tools (e.g., Claude, Gemini) to speed up data analysis, documentation, and day-to-day operations.
• Proactive and collaborative team player.
• Knowing the internal Wellhub business workflow is a plus.

Requirements

• Prior experience in business operations and SQL are mandatory requirements.

Benefits

• Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources.
• A complete emotional wellbeing program with personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• Health, dental, and life insurance.
• Hybrid and remote work options.
• Flexibility in schedules that align with time zones, team needs, and personal routines.
• Paid vacations after 6 months and additional days off based on tenure.
• 100% paid parental leave for all new parents.
• Access to world-class platforms for career growth and continuous learning.
• A supportive team culture focused on breaking boundaries and creating meaningful impact.