[Hiring] Senior Business Analyst @Amgen

Role Description

Join Amgen’s Mission of Serving Patients. The Business Architect, Applied AI & Automation position offers a unique opportunity to join a fun, innovative team within the AI & Data Science organization. This role will support next-generation AI, automation, process intelligence, digital workflow, and productivity capabilities across Amgen's Applied AI & Automation portfolio.

• Lead business discovery activities for AI, automation, process, workflow, and digital opportunities across Applied AI & Automation.
• Partner with business stakeholders, submitters, Product Managers, Solution Partners, Delivery Architects, and Delivery Leads to clarify business needs, opportunity scope, expected outcomes, and readiness for technical review.
• Translate ambiguous business requests into structured opportunity statements, including business problem, stakeholder impact, current-state pain points, desired future state, value drivers, risks, dependencies, assumptions, and success measures.
• Support intake triage by assessing whether requests are clear, complete, aligned to business priorities, and ready to move into discovery.
• Capture the voice of the customer and translate stakeholder input into business architecture artifacts, including opportunity briefs, process maps, value summaries, business case inputs, decision narratives, and discovery documentation.
• Define and document current-state and future-state business processes using fit-for-purpose methods such as process flows, SIPOC diagrams, value stream maps, journey maps, capability maps, or decision flows.
• Identify process inefficiencies, gaps, handoffs, dependencies, risks, business rules, and opportunities for AI, automation, or process improvement.
• Partner with stakeholders to identify expected value drivers, including productivity, cost avoidance, quality and compliance, customer experience, employee experience, speed-to-patient, revenue growth, sustainability, or transformation enablement.
• Support the development of business cases by documenting value assumptions, expected adoption, measurable outcomes, and the logic connecting business activity to value.
• Help distinguish between product-level value, release-level value, new value, and sustained value to support portfolio planning and value tracking.
• Collect, document, and validate business-side prioritization inputs, including strategic value, product value, release value, value confidence, reputational risk, dependency, severity, urgency context, and business resource commitments.
• Prepare opportunities for Technical Review by ensuring business context, scope, desired outcomes, data/content sources, access/security needs, dependencies, SMEs, sample use cases, and business points of contact are clearly documented.
• Partner with Delivery Architects to identify gaps before technical feasibility assessment and support a clean handoff from discovery into technical design and delivery planning.
• Create leadership-ready summaries that explain the business problem, value driver, recommendation, scope, risks, tradeoffs, and next steps.
• Support prioritization conversations by helping stakeholders understand how value, urgency, risk, strategic alignment, and effort influence portfolio decisions.
• Use approved AI tools, including ChatGPT and other AI technologies, to accelerate discovery, summarize stakeholder input, improve documentation quality, structure business cases, and create reusable business process artifacts.
• Collaborate across global, virtual, and cross-functional teams to align business, product, architecture, and delivery stakeholders around clear outcomes.
• Promote continuous improvement in intake, discovery, business architecture, value definition, and pre-delivery readiness practices.

Qualifications

• Doctorate degree
• OR Master’s degree and 2 years of Computer Science, IT or related field
• OR Bachelor’s degree and 4 years of Computer Science, IT or related field
• OR Associate’s degree and 8 years of Computer Science, IT or related field
• OR High school diploma / GED and 10 years of Computer Science, IT or related field

Requirements

• Demonstrated experience working within regulated life sciences environments, including familiarity with GxP, 21 CFR Part 11, computer system validation (CSV), quality systems, and/or related compliance requirements.
• Working domain knowledge of pharmaceutical or life sciences business processes, preferably in Process Development, Quality, Manufacturing, and/or Supply Chain.
• Strong business architecture, business analysis, and problem-framing skills.
• Experience leading discovery activities with business stakeholders and translating ambiguous needs into structured, decision-ready opportunities.
• Strong understanding of demand intake, opportunity assessment, discovery, prioritization, technical review preparation, and pre-delivery planning.
• Ability to define and document business problems, stakeholder needs, current-state processes, future-state processes, value drivers, assumptions, risks, dependencies, and expected outcomes.
• Experience supporting business cases, value assessments, ROI estimates, benefit hypotheses, or value realization planning.
• Strong process documentation skills, including current-state and future-state process mapping.
• Ability to simplify complex business problems into clear opportunity statements, process flows, business narratives, and leadership-ready recommendations.
• Strong stakeholder engagement skills, including the ability to facilitate alignment across business, product, architecture, solution, and delivery teams.
• Ability to communicate clearly and confidently with business stakeholders, product teams, architects, delivery teams, and leadership.
• Experience preparing executive summaries, discovery readouts, prioritization recommendations, or business-facing presentations.
• Strong analytical thinking, structured problem-solving, and ability to validate assumptions using available data and stakeholder input.
• Ability to use approved AI tools to improve discovery outputs, summarize information, structure documentation, draft business cases, and increase speed and quality of business architecture work.
• Ability to operate independently in a matrixed environment with multiple stakeholders, priorities, and discovery efforts.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.