[Hiring] Senior Auto Claims Adjuster @AAA

Role Description

The Claims Senior Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include:

• Liability investigation
• Coverage evaluation
• Claims resolution and negotiation strategies of moderate complexity claims

Works within specific limits and authority to resolve claims with well-defined procedures under limited supervision.

Job Duties include:

• Communicate and interact with a variety of individuals including insureds and claimants.
• Verify and explain benefits, coverages, fault, and claims process either verbally or in writing.
• Recognize and appropriately address moderate-complexity coverage issues.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Conduct investigations to determine liability and damages.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets.
• Demonstrate proficiency with estimates, property, material damage, liability, total loss evaluations, analysis of claims, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Qualifications

• Bachelors or equivalent combination of education and experience (Preferred)
• 1-3 years Claims handling experience (Required)
• Working knowledge of claims administration best practices and procedures.
• Understanding of vehicle repair processes and procedures.
• Knowledge of fault assessment, negligence, and subrogation principles (Required).
• Knowledge of Microsoft Office suite, general computer software, and claims software.
• Organization and planning recognition skills (Required).
• Oral and written communication skills (Required).
• Interpersonal skills (Required).
• Property and Casualty Insurance License, valid in selling state (Preferred).
• May be required to obtain an Adjuster license as applicable in accordance with state law within 60 Days (Preferred).

Requirements

• Occasional travel to off-site business meetings or conferences.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services, and more!)