[Hiring] Senior Associate Online Client Training Specialist @SAS

Role Description

Are you seeking exposure to a wide range of multi-national hotel chains? If you have a passion for training, technology solutions, and travel, IDeaS has an exciting opportunity for your consideration!

As a Sr Associate Online Client Training Specialist, you will be responsible for providing primarily remote training and assistance for clients working with the IDeaS suite of products, in support of company and department goals. IDeaS Client Training Specialists bring innovation and clarity to the client’s experience with IDeaS Solutions and set the stage for a strong ongoing relationship. There may also be a need to provide face-to-face training to clients.

What you’ll be doing:

• Delivery of remote training, coaching, and facilitation sessions to individuals and groups using tools such as Teams, Zoom, etc.
• Provide assistance in configuring the IDeaS systems at client sites or virtually to ensure maximum benefit from the installation.
• Provide assistance and guidance to clients in effectively integrating the IDeaS System into hotel operations and company culture.
• Occasionally provide clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials.
• Listen and process complex requirements from clients across diverse cultures and levels within the client’s organization in ‘real time’.
• Delivery of detailed status and summary reports to the IDeaS team following each training assignment in line with standardized timelines.
• Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity.
• Identification of areas where further training may be required at a client site for users to obtain maximum benefits from the IDeaS System.
• Participation in the development and review of effective training materials.
• Provide consultation to hotels regarding business practices directly related to the use of the IDeaS system.
• Delivery of in-house training to other members of the IDeaS team and mentoring of new members of the Client Training Specialist team.
• Demonstration of the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows.
• Liaison with instructional design and learning management system team.
• Performs other duties, as assigned.

Qualifications

• 3+ years of hotel revenue management experience, preferably in a corporate environment.
• Professional level fluency in Spanish.
• Training or teaching experience along with strong group training skills.
• Software training experience desirable.
• Experience in working with international audiences.
• In-depth understanding of revenue management concepts.
• Ability to travel (up to 25%) and flexibility to work in changing environments as business needs arise.

Benefits

• Inclusive environment where diverse perspectives spark innovation.
• Opportunity to balance great work with all other aspects of life.
• Values of being Accountable, Curious, Passionate, and Authentic.
• Commitment to building a more inclusive environment.

Company Description

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. Our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.