[Hiring] Senior Associate, Live Order Experience @DoorDash USA

Role Description

The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We partner closely with merchants to get to the root cause of order quality issues and build the tools, policies, and merchant-facing programs that fix them - work that touches millions of orders a week and shapes whether customers trust ordering again.

We're hiring a Senior Associate to help lead analysis and execution on programs that reduce missing and incorrect orders. You'll dig into order-level data to size problems and spot patterns, help design and run tests of new merchant interventions, and turn what you learn into solutions. It's a good time to join: we're scaling several interventions that are already working and piloting new ones, so the work you do in your first few months will directly impact the future of Merchant operations.

You will report into the Senior Manager, Order Quality on our Live Order Experience team in our Merchant Strategy & Operations organization.

You’re excited about this opportunity because you will…

• Strategize: Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement.
• Analyze: Build models to evaluate the value and opportunity costs of strategic initiatives and define success with KPIs.
• Experiment: Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization.
• Influence: Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives.
• Make stuff happen: Handle complexity in a detailed and structured way, with a bias to action.

Qualifications

• You have 2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus.
• You have a Bachelor’s Degree or higher.
• You’re an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus.
• You have a proven track record of leading initiatives, hitting goals, and succeeding in a complex and fast-moving environment.
• You have expert interpersonal and communication skills.
• You’re a self-starter – You have a bias towards action and thrive in a fast-paced, constantly changing work environment.
• You’re naturally curious – You always look for ways to innovate and improve.
• You’re gritty – You roll up your sleeves and do whatever it takes to make things successful.
• You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions.
• You’re a problem solver – You can independently translate high-level goals into actionable plans.

Requirements

• We expect this position to be filled by 9/29/26.

Benefits

• The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
• Base salary is localized according to an employee’s work location.
• In addition to base salary, the compensation for this role includes opportunities for equity grants.
• DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes:
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked.
• The national base pay range for this position within the United States, including Illinois and Colorado: $87,000 — $128,000 USD.