[Hiring] Senior Application Analyst @Abbott

Role Description

At Abbott Cancer Diagnostics, we're cancer fighters. Our mission is to change lives through advances in cancer detection and treatment guidance, and ultimately to help eradicate the disease and the suffering it causes. As a Senior Application Analyst, you will work on business systems design and configuration, upgrades, and improvements for assigned technology platforms. You will be the primary support contact for application end-users, identifying and resolving issues that arise in the application area.

• Perform impact analysis of desired changes, build and test systems changes.
• Identify areas of improvement associated with platform performance.
• Act as a mentor to more junior analysts on the team.
• Support questions and delegate activities to other analysts.

Essential Duties

• Lead the estimation of enhancement or support requests.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Liaise with business systems stakeholders and software vendor’s implementation staff.
• Develop an understanding of operational needs to set the direction for the organization's workflows.
• Participate in training and work with end users.
• Troubleshoot problems and questions.
• Provide end-user support for issues entered into tracking systems.
• Review the status of projects and issues with project leadership.
• Assign or delegate configuration or other activities to Application Analysts or Managed Services team members.
• Act as delegate for Applications Manager for incident or problem resolution.
• Provide mentorship for peers and leadership to solve problems.
• Be a leader on internal process design and documentation.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Demonstrate flexibility with respect to changing end-user business needs.
• Work within a cross-functional team.
• Apply strong problem-solving skills.
• Take ownership of work activities and ensure timely completion.
• Communicate information clearly and concisely with project leadership and stakeholders.
• Persevere in difficult situations and overcome obstacles.
• Learn new software applications.
• Exhibit strong analytical skills, business intuition, and organizational ability.
• Demonstrate excellent interpersonal and communication skills.
• Adaptable and open to change, able to work in ambiguous situations.
• Operate telephone system and computer keyboard and printer.
• Lift up to 10 pounds for approximately 5% of a typical working day.
• Work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Comply with any applicable personal protective equipment requirements.
• Travel approximately 5% of working time.

Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor’s degree.
• 5+ years of experience developing or configuring technology solutions.
• Subject Matter Expert in one or more areas: patient identification workflows, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.
• Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Applicable Epic certifications with preference given to Epic Cheers, MyChart, and Care Everywhere.
• Experience configuring business systems software in a life sciences, health care, or related industry.
• Professional working knowledge in Health Care or Biotechnology.
• Professional working knowledge with agile delivery methodologies.

Benefits

• Base pay range: $78,000.00 – $156,000.00.
• Pay range may vary by location.

Company Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.