[Hiring] Senior Analyst, Telecom @RTX

Role Description

The Telecom Sr. Analyst supports the provisioning, coordination, and lifecycle management of telecom circuits and services across RTX. This role works closely with carriers, internal business partners, and the Infrastructure and WAN Engineering teams to ensure accurate ordering, tracking, documentation, and maintenance of telecommunications services. The Sr. Analyst contributes to ongoing telecom initiatives, supports process consistency, and operational reliability.

• Coordinate with carriers to obtain circuit quotes, submit orders, and track delivery and activation timelines.
• Maintain accurate circuit information in carrier portals and internal systems.
• Process and monitor disconnect requests through completion.
• Partner with Telecom Provisioning team members to support telecom projects and business unit requirements.
• Use Telecom Expense Management (TEM) systems to validate telecom inventory and expenses; communicate order status, timelines, and dependencies to internal stakeholders.
• Support troubleshooting of routine provisioning issues, coordinating with carriers and internal teams as needed.
• Maintain complete and accurate documentation to support compliance, audits, and internal standards.
• Provide regular updates into RTX tracking tools ServiceNow and M365 SharePoint.

Qualifications

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• Experience working with carriers and navigating carrier portals.
• 2+ years of experience working with SharePoint, ServiceNow, or different carrier portals.

Requirements

• Experience working with Telecom systems.
• Experience working with Digital Expense Management.
• Experience working with DEM applications.
• In-depth understanding of telecom terminology and services to set direction of RTX expense management strategy.
• Excellent verbal and written communication.
• Enforces methodology for review, audit and approve vendor payments.
• Conducts cost-benefit analysis to consolidate and streamline current and new operations.
• Strong problem-solving skills.
• Provides outstanding customer service skills to direct and indirect customers.

Benefits

• Robust total rewards package with compensation.
• Healthcare, wellness, retirement, and work/life benefits.
• Career development and recognition programs.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance.
• Child/adult backup care.