[Hiring] Senior Analyst, Product Governance Risk and Compliance (GRC) @Genesys

Role Description

This role involves managing risk and compliance within the organization. Key responsibilities include:

• Conduct and manage advanced risk assessments as per organizational procedures.
• Develop and maintain a robust risk management framework, including risk registers and mitigation plans.
• Monitor key risk indicators (KRIs) and escalate critical risks to leadership.
• Ensure compliance with applicable laws, regulations, and industry standards.
• Oversee the development and implementation of compliance programs and policies.
• Conduct regular compliance audits and reviews to identify and address compliance gaps.
• Design and execute effective control testing procedures to assess control design and operating effectiveness.
• Monitor control performance and identify control weaknesses.
• Collaborate with internal and external audit and other relevant teams to ensure control adequacy.
• Manage and optimize GRC tools and systems, ensuring data accuracy and integrity.
• Configure and customize GRC tools to meet evolving business needs.
• Generate insightful reports and dashboards to support decision-making.
• Mentor and develop junior GRC team members.
• Foster a culture of risk awareness and compliance.
• Collaborate with cross-functional teams to promote a risk-conscious mindset.
• Produce clear, concise, and impactful reports, policies, and procedures with limited guidance.
• Build strong relationships with key stakeholders and peers across the organization.
• Effectively communicate risk information to stakeholders with limited guidance.

Qualifications

• Bachelor's degree in a relevant field such as information systems, business administration, or finance.
• 5+ years of experience in GRC, risk management, security, or compliance.
• Excellent analytical and problem-solving skills.
• Attention to detail and accuracy.
• Understanding of data analytics and visualization tools.
• Experience with GRC tools and platforms.
• General understanding of different national and international compliance requirements and emerging regulatory landscape.
• Desired certification in GRC or cybersecurity (e.g., CISA, CISSP).
• Must have understanding of ISO 27001, and a fair understanding of PCI DSS, NIST frameworks, and risk management.

Company Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.