[Hiring] Security Supervisor @Osage Casino

Role Description

Protects company assets and provides a safe environment for employees and guests. Supervises shift operations as assigned by the reporting senior including, but not limited to:

• Providing leadership to assigned staff
• Ensuring effective internal and external communications
• Exercising appropriate judgment and decision-making skills
• Ensuring that all departmental and staff activities are monitored and performed as efficiently and effectively as possible

Qualifications

• Must be at least 18 years of age
• Bachelor’s degree in Business Administration or Criminal Justice plus 3 months of department-specific experience; or
• Associate’s degree in Business Administration or Criminal Justice plus 6 months or more of department-specific work experience; or
• One (1) year of department-specific experience
• A Bachelor’s degree is preferred
• Gaming, Hospitality or Customer Service industry preferred
• Prior experience in law enforcement, military or civilian security services is helpful
• CLEET Security Officer certification or equivalent is required (within 6 months of hire) or certification of completion from a full-time or reserve police academy
• Armed Security Certification, CPR/AED/First Aid Certified is preferred
• Working knowledge of data entry and basic computer programs is required
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license
• Required to maintain a valid Driver’s License
• Required to provide documents to show the applicant is eligible to work in the United States
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation

Requirements

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude
• Gives directions and provides escort to customers in need
• Operates company vehicles as directed and patrols all sections of property
• Makes chip fills, jackpot verifications
• Regularly provides escorts of money and persons in money-handling positions
• Handles administrative duties assigned by manager
• Responsible for securing assets by radio communication; records all calls and movements in casino; logs all calls for security
• Responsible for completion of mandatory logs; ensures that all information is recorded and transmitted to appropriate OMDEC personnel and in compliance with outside regulatory agencies
• Ensures time records are accurate for hourly employees and updates attendance records
• Ensures assigned staff are relieved from duty in order to take authorized break or meal periods and covers for department as necessary due to employee shortages
• Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well as applicable laws and gaming regulations
• Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary
• May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior
• Ensures newly assigned staff members are scheduled for and complete departmental orientation
• Responsible for the selection and performance evaluation of all assigned staff
• May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority
• May recommend employees for recognition or reward
• Provides job specific training to all newly hired employees or those assigned to mentor
• Visits work spaces, break areas and other work shifts to show interest, concern, or appreciation
• Ensures applicable staff is aware of standards and expectations through publicity around their enforcement
• Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment
• Trains new employees on job-specific tasks
• Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs
• Forms opinions and makes decisions based on information and the identification of available facts
• Investigates, evaluates information, and makes final decisions regarding matters within the area of responsibility, guest/employee disputes and/or employee disciplinary actions
• Makes efforts to keep informed of company information and communications
• Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees
• Explains why, shares information, and communicates the purpose of decisions to applicable staff
• Ensures company information provided by management is effectively communicated to assigned staff
• Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings
• Interviews, investigates and documents all applicable incidents in accordance with company policy
• Performs all other related and compatible duties as assigned

Benefits

• Must be able to provide the following cards or work authorization documents
• All documents required to show the incumbent is eligible to work in the United States
• Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation
• CLEET training certificates required (within 6 months of hire)
• It is the responsibility of the employee to have all appropriate document(s) current and valid at all times
• Osage Nation Gaming License
• Driver’s License
• Oklahoma ABLE Commission Server’s License and Alcohol Compliance Education Test Passage
• CLEET Certification (within 6 months of hire)

Physical Demands

• Regularly required to talk or hear
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls
• Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl
• Must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Must be able to stand for long periods of time

Work Environment

• Regularly exposed to fumes or airborne particles, including second-hand environmental smoke
• Regularly exposed to outside weather conditions
• Noise level in the work environment is moderate to high
• Occasionally exposed to risks associated with travel between properties and back and forth to other areas
• May be exposed to risks associated in attempting to resolve issues with extremely irate or difficult people