[Hiring] Security Analyst Support Intern @Defiant, Inc. dba Wordfence

Role Description

We’re looking for a Security Analyst Support Intern to join the Wordfence team and gain hands-on experience in securing and supporting WordPress websites. This role will primarily involve:

• Working closely with the Wordfence Customer Support team to identify and address customer issues.
• Spending time with the Marketing, Quality Assurance, Care and Response, and Threat Intelligence teams.
• Gaining insight into SEO, testing, site cleaning, and vulnerability validation processes.

This is a 12 week internship with an hourly rate of $25 per hour. Upon completion of the Security+ certification, the hourly rate will increase to $30 per hour.

This position requires that you be eligible to work in the United States without immigration assistance and that you currently live in the US.

Qualifications

• Currently enrolled in a Bachelor’s degree program in Computer Science, Information Security, or a related field.
• Basic understanding of web technologies and security concepts.
• Strong interest in pursuing a career in information security.
• Ability to work collaboratively in a team environment.
• Strong attention to detail and commitment to delivering high-quality work.

Requirements

• Familiarity with WordPress CMS, plugins, and themes (preferred but not required).
• Familiarity with website hosting tools such as cPanel and FTP (preferred but not required).
• Basic knowledge of network security principles and technologies (preferred but not required).
• Experience with customer support or customer-facing roles (preferred but not required).
• Basic understanding of QA processes and methodologies (preferred but not required).
• Strong analytical and problem-solving skills (preferred but not required).
• Excellent verbal and written communication skills (preferred but not required).

Responsibilities

• Collaborate with the Customer Support team to troubleshoot and resolve customer issues related to the Wordfence plugin.
• Participate in weekly meetings with the core Wordfence, Customer Support, and Care and Response teams.
• Collaborate with the Marketing team to gain insight into marketing strategy and SEO principles.
• Support the Quality Assurance team by testing the Wordfence plugin and website improvements.
• Support the Threat Intelligence team by researching plugin vulnerabilities and identifying various exploits.
• Conduct independent study and successful completion of Security+ certification.

Hiring Process

• We review all applications submitted and respond to all candidates usually within one to two weeks.
• Please fill in the form provided in this application. The hiring team will look at this first.
• Candidates who appear to have the right skills from the initial application will be sent a more detailed Assessment Test.
• Participate in a series of phone interviews, usually two or three, all done remotely.
• All contracts and offers of employment are contingent on the successful completion of a background check.
• All internship positions require a trial period of approximately 1 - 2 weeks with a minimum commitment of 10 hours per week.

Benefits

• Eligible for paid company holidays.
• Eligible for overtime pay.
• 401(k) with a 4% Safe Harbor company match that is 100% vested immediately.

Diversity at Defiant

We value diversity and do not discriminate based on race, color, religion or creed, national origin or ancestry, sex, age, physical or mental disability, military or veteran status, gender identity or expression, marital status, sexual orientation, political ideology, economic status, parental status, or any other non-performance-related status.