[Hiring] SDS - APS Report Specialist @Human Resources

Role Description

We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure if your experience could be considered related experience. Bilingual English/Spanish encouraged.

Resume and cover letter required for consideration. Position is Regular status, Part-time 25 hours week.

Performs position duties in a manner that promotes customer service and harmonious working relationships, including:

• Treating all persons courteously and respectfully.
• Engaging in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations.
• Developing good working relationships with division and agency staff and supervisors.
• Demonstrating positive acceptance of constructive feedback and suggestions.
• Contributing to a positive, respectful, and productive work atmosphere.
• Regular attendance is required to meet the demands of this job and to provide necessary services.
• This position is a Mandatory Reporter by statutory requirement.

Qualifications

• Bachelor’s degree with emphasis in human, social, behavioral, or criminal sciences.
• Course work in social services, geriatrics, and health care or experience providing knowledge of medical terminology affecting protected populations and/or investigative processes; OR any satisfactory equivalent combination of education, training, and experience.

Requirements

• Knowledge of the elderly and/or people with disabilities and familiarity with the problems and issues confronting vulnerable populations in the local community.
• Knowledge of community resources.
• Knowledge of confidentiality rules regarding client and provider records and investigations, including HIPAA regulations.
• Knowledge of legal requirements regarding guardianships, conservatorships, power of attorney, advance directives, restraining orders, commitment hearings, and related matters.
• Knowledge of the principles, methods, and practices of investigation such as planning inquiries, interviewing witnesses, and preserving evidence.
• Knowledge of, and ability to, operate a personal computer.
• Knowledge of, and experience in, Microsoft software.
• Ability to effectively communicate orally and in writing, including the ability to write thorough, complex, and accurate investigative reports.
• Strong interpersonal and problem-solving skills and the ability to resolve conflicts effectively.
• Skills and ability to respond and work effectively with angry and hostile clients, client representatives, and service providers.
• Ability to communicate effectively with attorneys and law enforcement in verbal and written formats and provide occasional testimony during legal proceedings.
• Ability to work with individuals who abuse alcohol and/or drugs, individuals who are noncompliant with medical treatment, and individuals with Alzheimer’s disease or other dementing illnesses.
• Ability to assess individuals in their own home to determine appropriate service and/or community referral.
• Ability to work effectively with representatives of other social agencies, and members of the public.
• Ability to work effectively with clients and to use good judgment in handling individual case problems.
• Ability to interact and work with a culturally diverse population.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to exercise good time management skills in order to accomplish both daily tasks and ongoing projects.
• Ability to maintain accurate, up-to-date records and to prepare accurate reports.
• Ability to work independently, organize and structure work, handle multiple projects and a high volume of work.
• Ability to initiate own work with minimum supervision.
• Ability to establish and maintain positive and effective working relationships with staff, consumers, other agencies, and the general public.
• Ability to prepare and deliver effective presentations.
• Skills in performing psychosocial assessments.

Benefits

• Position requires successful completion of a criminal history and driving record check.

Company Description

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently.