[Hiring] Scholarship Admin Specialist @Georgia Department of Revenue

Role Description

The CAPS Scholarship Administration Specialist will report to the Scholarship Administration Manager in an assigned region. The Scholarship Administration Specialist will process initial CAPS scholarship administration applications to determine program eligibility for applications statewide. This position is home-based and requires some statewide travel.

• Reliable attendance is an essential function of this position; consistent availability to work scheduled appointments and adhere to report deadlines is required.

Job Responsibilities:

• Processing assigned electronic and hard copy initial applications for CAPS scholarships to determine program eligibility.
• Verifying eligibility through appropriate documents and contact with consumer's employer, education institution, and any other third-party entity that may verify eligibility; and applying eligibility policies accordingly.
• Processing referrals from Department of Family and Children Services (DFCS) and/or partner agencies for CAPS scholarships to determine eligibility.
• Providing resolution to customer concerns and issues that arise.
• Providing initial consumer education.
• Working in close collaboration with program administration, provider relations, and family support sections of the CAPS division to ensure seamless service delivery to all families and providers, and exemplary customer service.
• Conducting research using a variety of sources to complete, prepare, assemble, process, and/or generate reports and other documentation, or to respond to inquiries, questions or requests.
• Entering data from forms, records, reports, and/or other sources into data systems for purposes such as maintaining databases.

Qualifications

• High school diploma/GED and three (3) years of related experience; or one (1) year of experience at the lower level Economic Support Cons 1 (SSP050) or position equivalent.
• Bachelor's degree in a related field from an accredited college or university.
• Two years of experience in child serving, state or community program or organization.
• Current or previous CAPS program work experience.
• Current work experience in another DECAL program.
• Two years or more of experience working with vulnerable populations, including families who lack fixed, regular, and adequate housing, children with disabilities, and those whose home language is not English.
• Two years or more of experience working with low-income families.
• Two years or more of experience managing or overseeing an application or eligibility process in a human services program.
• Knowledge and training in creating a customer service centered culture and integrating exemplary customer service into processes and procedures.
• Knowledge of Child Care Development Fund federal regulations.

Requirements

• Excellent oral, written, analytical, presentation, and interpersonal communication skills.
• Demonstrated ability to form and maintain collaboration among partners.
• Computer skills in Microsoft Office to include: WORD, EXCEL, and POWERPOINT.
• Computer skills in state program software such as GEORGIA GATEWAY, NexxPhase, and KOALA.
• Ability to manage own time, set priorities, work without direct supervision, and contribute to team atmosphere.
• Competent to answer questions related to child care quality and health and safety, as well as community resources quickly and accurately.
• A comprehensive understanding of early care and education settings, as well as both state and community programs and resources for eligible families.
• Strong knowledge/experience of program development and implementation.
• Experience working with diverse communities and sensitivity to needs and concerns of various cultural groups.

Physical Position Requirements

• The position is home-based with measurable quantitative or qualitative results-oriented standards of performance that are structured to be performed independently of others and with minimal need for support.
• The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication.
• Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.
• Requires the ability to review, classify, categorize, prioritize, and/or analyze data.
• Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.
• Full range of hand and finger motion for data entry purposes.

Benefits

• Flexible work schedules (at supervisory discretion).
• Comprehensive compensation package, to include healthcare, retirement, 401-k match, and elective options for dental, vision, AD&D, short and long-term disability, and life insurance.