[Hiring] Salesforce Technical Consultant @Global Fund for Children

Role Description

This role will serve as GFC’s primary Salesforce technical resource. GFC has been on Salesforce since 2024. The foundation of our Salesforce org is Nonprofit Cloud (Agentforce Nonprofit) and is used by 85 users across fundraising, grantmaking, and operations. In addition, GFC supports three hosted initiatives that use Salesforce. We have an Experience Cloud portal that serves 800 users annually. The org is supported by 3 Salesforce admins for whom this is only a part of their responsibilities, plus a managed services partner.

This role will:

• Support admins and users with advanced configuration, automation, reporting, and troubleshooting tasks
• Serve as an escalation point for needs that exceed the capacity of our internal team to meet but do not rise to the level of needing our external partner’s support
• Ensure the optimal technical and functional performance of our Salesforce org, help ensure data quality, and contribute to the growth, scalability, and strategic direction of Salesforce at GFC

This is a part-time contracted role, with an expectation of 40 hours per month, at a rate of $120 to $160 an hour, depending on location and experience. GFC is seeking an individual contractor who can commit to a 12-month agreement, with a 90-day checkpoint to validate the scope and adjust scope and hours as needed. We are not seeking a team or to replace our managed services partner at this time. This role will report to the Vice President of Operations and Governance.

Qualifications

• 5+ years of Salesforce administration experience, or equivalent consulting experience, including:
  • Advanced Salesforce Flow expertise
  • Strong Salesforce security and permissions experience
  • Strong Salesforce data modeling and architecture skills
  • Experience with reports, dashboards, and custom report types
  • Demonstrated troubleshooting and root cause analysis skills
  • Experience Cloud and external user management experience
  • Sandbox, UAT, and deployment experience
  • Experience troubleshooting Salesforce integrations and connected apps
  • Strong documentation and requirements analysis skills
  • Sufficient development experience to recognize when declarative tools are not appropriate and to implement or advise on implementation of custom functionality when needed
• Demonstrated experience working within a nonprofit, foundation, or mission-driven organization, with familiarity in donor management and/or grantmaking business processes
• Hands-on experience with Salesforce Nonprofit Cloud (Agentforce Nonprofit) for fundraising and grantmaking is strongly preferred, or with Nonprofit Success Pack (NPSP). Prior experience with Marketing Cloud Account Engagement / Pardot is nice to have.
• Exceptional communication and interpersonal skills, with a proven ability to translate complex technical concepts for non-technical stakeholders and staff
• Strong project management skills, with the demonstrated ability to manage multiple concurrent initiatives and meet deadlines
• Experience working with and coordinating work between internal staff and external consultants
• Desired certifications: Salesforce Admin and Nonprofit Cloud or NPSP; Pardot is nice to have.
• GFC is a global organization with staff working across multiple time zones. The consultant should have flexibility in their working schedule and regular availability across different parts of GFC's working day to support collaboration with colleagues globally.

Requirements

• While the consultant is not expected to be available across all time zones or maintain an extended workday, the role requires sufficient flexibility to participate in meetings with colleagues in different regions.
• In practice, this will require regular availability during portions of both European and African business hours and U.S. Eastern Time, with flexibility to accommodate colleagues in Asia and other time zones when needed.

How To Apply

To apply, please visit this link and click on “Apply to Position”.

If you have any problems with the application form or need assistance, please contact us at careers(at)globalfundforchildren.org.

GFC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We particularly encourage applications from communities that have historically been excluded from philanthropy and from under-represented groups including candidates who are LGBT+, from Black and racially-minoritised communities, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Visit www.globalfundforchildren.org .