[Hiring] Salesforce System Administrator @Clariti Cloud Inc.

Role Description

Reporting to the Senior Manager, Customer Support, the Salesforce System Administrator is the trusted technical owner of assigned customer environments, ensuring systems remain optimized, current, and aligned with each Clariti and Salesforce release. As the primary point of contact for post sales system administration, you will oversee ongoing maintenance, partner with Technical Support to implement complex updates, and guide customers through change with clarity and confidence.

• Serve as the primary point of entry for all system administration requests within your assigned customer environments.
• Partner directly with customers to ensure each environment is reviewed, tested, and fully aligned with every Clariti and Salesforce release, anticipating risk and proactively identifying optimization opportunities.
• Proactively communicate required activities, prepare customers for upcoming changes, and ensure they are properly enabled for each update.
• Own ongoing maintenance activities, including sandbox refreshes, utilization monitoring, and internal access management, with accountability for overall system health and stability.
• Collaborate with Technical Support to implement system changes resulting from troubleshooting efforts, ensuring updates are executed accurately and efficiently.
• Manage customer expectations with clarity and professionalism to deliver an exceptional customer experience.
• Partner with leadership and cross-functional teams to navigate politically sensitive or highly complex technical issues, ensuring timely resolution and customer confidence.
• Build and maintain deep technical expertise across Clariti products and relevant third-party platform functionality.
• Contribute to and expand knowledge base materials to drive operational efficiency and empower the broader support community.
• Provide support to the wider Technical Support team as we scale and expand our capabilities.

Qualifications

• 3-5+ years of experience in Salesforce system administration within complex SaaS environments.
• 3+ years of customer-facing technical experience, managing production environments, and driving change enablement.
• Strong expertise in release management, environment strategy, and governance best practices.
• Hands-on experience with sandbox refreshes, access management, utilization monitoring, and environment health optimization.
• Proven ability to troubleshoot and implement technical solutions in partnership with support and engineering teams.
• Experience managing integrations and understanding third-party system dependencies.
• Ability to work within established SOPs while proactively identifying process improvements.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, actionable guidance.
• Strong stakeholder management skills and the confidence to navigate high-visibility or politically complex issues.
• Highly organized, detail-oriented, and proactive in preventing issues before they impact customers.
• Collaborative team player who thrives in cross-functional environments.
• Continuous learner with a passion for deepening product and platform expertise.

Requirements

• Nice-to-have: Salesforce Administrator Certification.

Benefits

• Competitive compensation packages.
• Well-deserved time off.
• Benefits to keep you and your family healthy.
• The base salary range for this role is expected to be between $65,000-$75,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy.

Things to Note

• Background checks: Comprehensive background checks are required for all successful candidates.
• Travel: All roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year.