[Hiring] Salesforce Business Systems Analyst @DMS Vision

Role Description

The selected person will be responsible for gathering and documenting requirements and building test cases for integrations that are being pushed into the Salesforce/UCI Ascend ecosystem from MuleSoft. This role will focus on:

• Gathering requirements
• Documenting the integrations into Salesforce
• Building robust test cases and acceptance criteria for each integration

The ideal candidate should have a solid understanding of Salesforce Experience Cloud and Service Cloud and be certified as a Salesforce Admin. We are looking for someone who has solid experience documenting and testing the integrations into Salesforce Experience Cloud and Service Cloud.

Key Responsibilities:

• Collaborate with Subject Matter Experts (SMEs), Business Partners, and developers to gather, document, and write business requirements via interviews or recorded sessions for MuleSoft integrations with UCI Ascend.
• Analyze, define, and create detailed test cases and acceptance criteria for integration projects.
• Work closely with development teams, MuleSoft developers, and Salesforce admins to ensure seamless integration.
• Perform gap analysis between current Salesforce functionality and desired business needs.
• Support user testing, troubleshooting, and issue resolution related to integrations.

Qualifications

• Proven experience with Salesforce, particularly in business analysis and integrations.
• Salesforce Administrator certification (Salesforce Admin Certified).
• Hands-on experience working with MuleSoft or other integration platforms.
• Strong understanding of Salesforce integration methodologies and data mapping.
• Excellent communication skills for stakeholder management and team collaboration.
• Detail-oriented with the ability to build clear and thorough acceptance criteria.

Preferred Skills

• Experience with UCI Ascend / Interims or similar applications.
• Knowledge of API management and integration best practices.