[Hiring] Salesforce Business Systems Analyst @Optimizely

Role Description

This position will be responsible for gathering requirements, providing insight, designing documentation, and working cross-functionally to implement and maintain our enterprise systems stack.

• Gather requirements for projects related to enterprise systems, integrations, processes, and operations
• Create and maintain documentation in partnership with the Enterprise Architect on enterprise systems and integrations
• Create and maintain documentation in partnership with cross-departmental teams related to process and operations
• Develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
• Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
• Identify gaps in process, operations, and systems
• Work with IT Infrastructure, enterprise system subject matter experts, and other resources to review technical designs and project plans for fit and purpose
• Understand what processes and business drivers the enterprise systems support in each organization and cross-functionally
• Understand the data flows between systems
• Develop and maintain trust cross-departmentally
• Ability and commitment to work from 4:00 PM to 00:00 AM Vietnam Time to ensure overlap with US Business Hours
• Familiar with Salesforce Sales Cloud and CPQ

Qualifications

• 2 year or more years’ experience with enterprise architecture (ex: ERPs, HCMs, CRMs) and the software that tech companies use on the “office” side (example: third party connectors, data enrichment tools, CPQ modules)

Bonus Experience

• Related educational degree or certificates
• System Administration
• ITIL Service Delivery; Agile methodology certifications
• Public presentations of your work: speaking at conferences, articles published, book author
• Salesforce, SuccessFactors, Marketo, & NetSuite certifications

Benefits

• Optimizely is committed to a diverse and inclusive workplace
• Equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Compensation

Total Target Compensation range: $-$

Optimizely considers several factors when extending an offer, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills.