[Hiring] Salesforce Administrator @GBG

Role Description

The Salesforce Administrator is responsible for the day-to-day management, configuration, and support of the Salesforce platform. As part of the Salesforce Centre of Excellence (CoE), this role ensures the stability, usability, and security of Salesforce environments, while supporting business users with queries, enhancements, and issue resolution. The Salesforce Administrator plays a key role in platform operations, user management, data optimisation, and ongoing improvements to deliver a robust and efficient CRM experience aligned with business objectives. The right individual will play a key role in aiding our team to deliver 24/5 global support.

What you will do

• Salesforce Management & Support
  • Manage user accounts, roles, permission sets, profiles, and security settings.
  • Handle day-to-day support requests and system administration tasks.
  • Monitor system performance, conduct routine maintenance, and manage scheduled jobs.
  • Perform data imports, deduplication, and data quality checks.
• Configuration & Enhancement
  • Configure objects, fields, page layouts, record types, and list views.
  • Build reports and dashboards to support business decision-making.
  • Create and maintain declarative automation such as validation rules, workflows, and flows.
  • Assist with user acceptance testing and deployment of configuration changes.
• Training & Documentation
  • Provide training and guidance to users across teams to ensure effective platform use.
  • Maintain platform documentation including configuration records, user guides, and FAQs.
  • Contribute to user onboarding and platform adoption activities.
  • Serve as a liaison between end users and technical teams to relay feedback and enhancement opportunities.

Qualifications

• Experience administering Salesforce environments (Sales Cloud, Service Cloud, or Revenue Cloud).
• Strong knowledge of Salesforce standard functionality and configuration tools.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and support requests in a fast-paced environment.
• Proficiency with data tools (e.g., Data Loader).

Requirements

• Relevant Salesforce Certifications.
• Experience with user training or platform adoption initiatives.
• Experience with SOQL, Prompt Engineering & Flows.
• Familiarity with DevOps tools such as Gearset, Copado, or SFDX.
• Experience working with Agile, product-centric delivery models, or CoEs.
• Proficient and Fluent in adoption and application of AI tooling and solutions.

Benefits

• As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered.
• Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
• To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected].
• You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.