[Hiring] Rostering Coordinator @Staffstream

Role Description

Staffstream is hiring a Rostering Coordinator for an Australian NDIS disability support provider, delivering Supported Independent Living (SIL) housing and other support services to participants. This is a 6-month contract role with a genuine possibility of extension.

You'd own the day-to-day rostering function:

• Keeping shifts covered, timesheets accurate, and participant preferences properly reflected.
• Reporting to the Head of Service Delivery, working closely with the Directors and General Manager.
• This role is open to candidates based in the Philippines.

What you will actually do

• Roster management and shift coverage:
  • Maintain and update core rosters built around consistent support worker teams and regular set shifts.
  • Manage and fill shifts when support workers lodge leave requests or become unavailable.
  • Handle last-minute changes calmly and efficiently.
• Timesheets and payroll support:
  • Review and confirm timesheet accuracy and correct coding before fortnightly payroll processing.
• Participant and support worker records:
  • Keep participant support worker preferences up to date in the CRM system (Visual Care).
  • Support workers to regularly update and manage their own availability within the CRM system.
  • Confirm new support workers have access to the Visual Care app.
• Core roster development and communication:
  • Collaborate with the intake team to build core rosters for new participants.
  • Email shift changes and copies of fortnightly rosters to participants and their families.

Qualifications

• Genuine, hands-on experience using Visual Care as a rostering or CRM platform.
• Real experience within the NDIS and disability service sector.
• Direct experience rostering specifically for Supported Independent Living (SIL) housing.
• Proficiency with Google Workspace, including Gmail and Google Drive.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• A high level of attention to detail.
• Comfortable juggling several competing rostering priorities.

Requirements

• Understanding of shift allocations and award-based rostering, particularly experience with the SCHADS Award.
• Broader experience in workforce planning or scheduling within the disability or healthcare sector.

Benefits

• HMO health cover, with one dependent covered for free.
• Group life insurance.
• Paid leave credits.
• Work-from-home equipment provided.
• Employed compliantly under Philippine law with a proper local employment contract.
• All government-mandated benefits (SSS, PhilHealth, Pag-IBIG) plus 13th month pay.

Company Description

Staffstream provides your work-from-home equipment and ensures real security and peace of mind, not a loose freelance arrangement.