[Hiring] Roadside Technician @Direct Line Group

Role Description

Ready for a role where your mechanical skills genuinely make someone’s day better? At Green Flag, part of the evolving Direct Line family, we’re growing our breakdown services and putting our people at the heart of it. When someone’s car lets them down, you step in as the hero of the moment — getting them moving again and taking the stress out of an unexpected situation.

This is a permanent, field‑based role where you start and finish your day from home. You’ll work 40 hours across four days a week, on shifts between 7am–8pm, Monday to Sunday. Overtime is available — entirely your choice.

What you’ll be doing:

• You’ll be the first point of help when drivers break down. Using your mechanical know-how, you’ll:
• Diagnose faults roadside
• Carry out tyre repairs/changes
• Test, fit and replace batteries
• Assist customers who have run out of fuel
• Provide reassurance and clear explanations
• Get vehicles moving wherever possible

You’ll be equipped with a fully kitted‑out Green Flag vehicle and the tools you need to do the job safely and effectively.

This role covers an area of - Bristol | Bath | Weston-super-Mare | Yeovil | Frome | Warminster | Trowbridge | Wincanton | Shepton Mallet | Glastonbury.

Qualifications

• Solid mechanical background
• Passion for helping customers
• Full UK Category B driving licence and age 21+ (insurance requirement)
• NVQ Level 2 (or equivalent) or similar type of accreditation in light vehicle maintenance is preferred but not essential
• Solid experience in the motor repair industry with strong diagnostic skills
• Commitment to safe working practices and up-to-date repair techniques
• Confident working independently with a calm, empathetic approach to customers
• Experience working alone in the field is desirable but not essential

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional health and dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at Direct Line. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Company Description

Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.