[Hiring] Roadside Event Specialist II @Cox Enterprises

Role Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• All responsibilities of New Call/Follow Up Dispatcher I & II.
• Handle the day-to-day operational needs of the Major Events as defined by most current major event requirements.
• Ability to accurately handle at the highest level of service:
  • High dollar amount repair approvals and service provider payouts
  • Internal and customer approvals
  • Emailing documents and pictures
  • Handling serious situations such as accidents (including fatalities), police impounds, high-level equipment recoveries, various customer campaigns, etc.
• Ensure timely response for repairs and/or other customer instructions for equipment are handled promptly and accurately.
• Ensure estimates are handled timely and accurately.
• Ensure COD payment of invoices are handled timely and accurately.
• Communicate directly and effectively with customers, drivers, service providers, and co-workers.
• Consult with the Roadside Events Supervisor and/or Roadside Event Senior/Lead (if applicable) when issues arise.
• Ensure Customer Protocol is being followed per customer criteria at the highest possible level.
• Proactively update drivers, customers, and service providers at all times.
• Ensure correct billing is selected and communicated with service provider.
• Other duties and projects, as assigned by your immediate supervisor or other management.
• Project a positive image for FleetNet America with the internal and external customers and employees at all times.

Qualifications

• High School Diploma or GED Certificate, required.
• Minimum one year in previous role of New Call/Follow up Dispatcher II.
• Proficient in Microsoft Office Suite.
• Proficient computer and phone skills required, including but not limited to fast typing skills, data entry, word processing, and email.
• Flexibility with schedule.
• Great communication skills by phone, email, and in person.
• Good computer skills and organizational skills.
• Ability to handle multiple projects with a high volume of events retaining a high sense of urgency on all events handled.
• Good Team Player.

Requirements

• Accuracy - Ability to perform work accurately and thoroughly.
• Collaborative - Ability to work with others to find solutions.
• Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ message and intent and receives and processes feedback.
• Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
• Customer Oriented - Desire to serve both external and internal customers by focusing effort on meeting the clients’ needs, understanding their concerns, and seeking to build trust.
• Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Friendly - Ability to exhibit cheerful and professional demeanor toward others.
• Interpersonal - Ability to develop and maintain relationships with others.
• Relationship Building - Ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
• Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.