[Hiring] Road Claims Representative - II @Portage Mutual Insurance

Role Description

As a Road Claims Representative - II, you’ll make a meaningful impact by helping customers recover from unexpected losses through:

• Leading on-site investigations to assess fire, water, and weather claims, while gathering details, securing statements, and reviewing scopes to build a complete picture of loss.
• Taking ownership of claims by evaluating coverage, determining eligibility, and guiding customers and brokers through clear, empathetic communication – both verbally and in writing.
• Partnering with service providers and customers to deliver timely, fair, and satisfactory resolutions.
• Spotting potential underwriting risks and collaborating with the underwriting team to ensure proactive decision-making.
• Supporting colleagues by conducting task investigations for Claims Examiners and Telephone Claims Representatives, contributing to a collaborative, customer-first claims environment.

We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service.

What You’ll Do:

• Review new losses and prepare investigation plan.
• Contact the insured to discuss loss details and arrange inspection appointment.
• Attend loss scene to confirm facts of loss through various investigation methods.
• Work with policyholder to explain claims process to ensure efficient claims experience.
• Secure statements with policyholders, third parties, independent witnesses as necessary.
• Secure photographs and diagrams of loss scenes.
• Collect evidence to preserve subrogation as necessary.
• Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts.
• Evaluate liability and identify subrogation opportunities.
• Identify salvage opportunities and ensure efficient disposal.
• Obtain officials reports- policy, fire and medical providers.
• Obtain details of overall risk and relay any potential hazards/concerns to underwriting.

Qualifications

• Minimum of 5 years experience in the insurance industry in property claims.
• Proficiency in the MS Office Suite (Word, Excel, Outlook, Teams).
• Consistent accuracy, thoroughness, and attention to detail.
• Ability to work both independently and collaboratively in a dynamic team environment.
• Adaptability and a continuous improvement mindset.
• CIP or willingness to work towards designation.
• Prior experience with Guidewire Suite considered an asset.
• Post-secondary education preferred.

Requirements

• The preferred candidate would be located in Edmonton, Calgary or Red Deer Alberta to support our insured customers.

Benefits

• Competitive salary and incentive plan.
• Comprehensive health benefits.
• Pension plan.
• Generous paid time off, including personal days.
• Access to diverse learning resources and tuition reimbursement for relevant programs.
• Bonuses recognizing achievements in pursuing insurance designations.
• Flexible work environment with options for remote, in-office, and hybrid arrangements.
• A supportive and diverse team that embraces unique perspectives.
• Alignment with an organization committed to making a difference in the communities we serve.