[Hiring] Risk Prevention Coordinator @Velera

Role Description

The Risk Prevention Coordinator role is to create, maintain, and distribute reports on fraud performance and statistics. The coordinator will utilize their expertise in Excel, PowerPoint, and machine learning to develop, analyze, and interpret reports on fraud prevention, effectively identifying and addressing potential risk exposure. Reporting responsibilities may involve collecting information from various sources, ensuring data accuracy, and presenting findings in a clear and understandable format. The role also entails staying updated on reporting requirements and standards to ensure compliance and accuracy in the reports. This position will involve close collaboration and communication with assigned business and operational teams to align their needs with current or future service model offerings.

Day in the Life

• Continuously monitor department workflow to ensure that time-sensitive tasks meet department standards.
• Create, monitor, and distribute reports for regularly scheduled calls.
• Review the team mailbox and ticketing system to ensure that service level agreements (SLAs) are being met.
• Responsible for mirroring global fraud mitigation rules across the consortium.
• Provides operational support for existing processes and assists with business operations.
• Create and maintain the call schedule for all planned calls with the Risk Prevention team.
• Responsible for ensuring that fraud mitigation tool's files are regularly updated to ensure proper analysis and access.
• Supports the Risk Prevention team by testing procedures to ensure they are up to date and working as intended.
• Review the spikes of potential fraud by leveraging all available tools, including but not limited to Orion, Fraud Detection Work Center, and Member Insight, to obtain insight into fraud trending and possible solutions.
• Assist with managing compromise card events on behalf of Velera member-owners.
• Review, classify and coordinate incoming emails and service requests.
• This position may require working additional hours in cases of business needs and/or emergencies, critical work function demands, disaster preparedness, operational work backlogs, or other circumstances as designated by the manager or senior management.
• Additionally, this position may also require working occasional weekends and holidays to support ongoing fraud prevention initiatives.
• Communicate professionally and accurately with financial institutions regarding identified fraud.
• Make recommendations for new channels of fraud mitigation to reduce fraud losses.
• Self-directed individuals must manage multiple responsibilities, prioritize daily job functions, and complete assigned tasks while adhering to crucial deadlines.
• Effective communication with senior management, staff members, clients, and vendors is essential.
• Develop and maintain positive relationships with other business units to ensure alignment in overall business outcomes.
• Collaborate with internal business partners to enhance the efficiency and effectiveness of member-owner risk/fraud detection and prevention throughout the entire process.
• Assist with creating professional presentations and reports for various fraud meetings and member-owner training functions as needed.
• Monitor Rownet reject report to protect debit and credit cards from potential fraud risks.
• Facilitate effectively and work on cross-functional teams and with all levels of management.
• Remain current with industry and client fraud trends.
• Perform other duties as assigned.

Qualifications

• Associate’s Degree in Business Administration or related field or combination of education and experience required.
• Two (2) years within the financial service industry required.
• Two (2) years professional experience in risk analytics, mitigating risk and/or fraud services required.
• Payments processing system knowledge preferred.
• Experience with Defense Edge, Falcon, Fraud Detection Work Center and/or FDR system experience required.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Company Description

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve.