[Hiring] Risk Manager III @Amazon

Role Description

This position leads a specialized charter within Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q), handling critical VP, SVP, and CEO-level Executive Escalations (EE) for Amazon's Fraud and Abuse Prevention (FnAP), Community Risk (CR), Perfect Order Experience (POE), and Multi-functional Escalations (MPE) vectors. Their team of 7 specialized Risk Managers manages 300+ high-priority cases annually, overseeing $1.1B in listings and serving 220,000 global customers, sellers, and brands. They are expected to maintain >99% accuracy in write-up resolutions within strict 80% 14-day and 21-day SLAs.

• Problem Complexity: As the primary domain expert in complex fraud and abuse patterns, this role guides critical investigations that impact the entire organization. Leading cross-functional root cause analysis, the position handles EEs from virtually every business unit, working to maintain store trust and prevent business disruption.
• Scope and Impact: EEs represent one of the most intricate areas of risk management, requiring expert judgment to identify subtle abuse patterns and sophisticated fraud schemes. The manager ensures quality while addressing emerging threats company-wide.
• Team & People Management: They lead both EEs and broader REs-Q strategy, providing hands-on mentorship to develop risk managers' technical and analytical capabilities through individualized career development plans.
• Execution & Process Improvement: The role drives 1–3-year strategic initiatives and continuous improvement through kaizens and best practice sharing.
• Communication: The manager presents strategic decisions through compelling narratives to L8-L10 leadership and coaches team members in executive communication, stakeholder management, and influencing without authority.

Qualifications

• 7+ years of conducting workplace risk investigations experience
• Experience leveraging technology to drive process improvements
• Experience managing direct reports
• Bachelor's degree or equivalent
• 7+ years of customer-facing environment experience
• CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials
• Lean Six Sigma Green Belt or Black Belt certification
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Experience with physical security control and surveillance systems
• Master's degree or equivalent

Benefits

• Amazon is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Company Description

The REs-Q team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internally-driven abuse-related issues, we operate through the internal-only abuse-escalations@ email alias. Our team conducts thorough investigations, identifies the root causes of escalations, and drives initiatives across global program teams to prevent recurring issues.

Amazon's reputation for excellence is well established, recently being recognized as the #1 most trusted company by customers. To uphold this reputation, the EMP team is tasked with identifying and preventing abuse that could impact customers and brand owners globally.