[Hiring] Risk Intelligence Manager @Signifyd

Role Description

The Risk Intelligence organization at Signifyd is responsible for proactively detecting and continuously monitoring fraud activities to mitigate immediate financial losses and protect portfolio health. This team partners closely with Data Science to improve machine learning (ML) model performance by providing continuous feedback on model outputs and identifying areas for enhancement using real-world fraud patterns and merchant feedback.

In this role, you will lead and develop a team of fraud analysts who investigate emerging threats, respond to fraud incidents, and translate behavioral insights into effective risk strategies. You will strengthen the people, tools, processes, and analytical standards that enable the team to succeed. This includes:

• Coaching analysts
• Improving investigative practices
• Establishing best practices
• Helping team members develop skills to solve increasingly complex risk problems

You will partner closely with Risk leadership and teams across Data Science, Customer Success, Product, and Engineering to turn investigative findings into scalable improvements that:

• Reduce fraud losses
• Support intelligent risk-taking
• Improve customer experiences

Success in this role requires strong people leadership, analytical judgment, operational discipline, and the ability to communicate complex risk issues clearly to technical, business, and customer audiences.

Responsibilities

• Hire, coach, and performance-manage a team of fraud analysts, closing skill gaps and serving as the escalation resource for complex investigations and emerging attacks.
• Own and improve the standards, playbooks, and tools for incident response, case review, merchant onboarding, decision transparency, and rule design where historical data is limited.
• Turn investigative findings into clear recommendations for the teams responsible for business and customer outcomes, and represent Risk Intelligence in cross-functional initiatives.
• Partner with business-unit leaders, Data Science, Customer Success, Product, and Engineering to close capability gaps and turn fraud behaviors into durable signals, features, and model improvements.
• Support customer conversations as a fraud subject-matter expert, explaining risk decisions and sharing effective practices. Coach analysts to communicate risk insights clearly and build confidence presenting to customers.

Qualifications

• 3+ years of direct people management, including coaching and performance management, with a track record of building an effective team.
• 5+ years in ecommerce, payments, fraud prevention, or risk management, including fraud investigations and emerging-threat response.
• Advanced analytical judgment, including balancing fraud losses, customer experience, and intelligent risk-taking.
• Experience building operational standards, playbooks, and workflows, and the discipline to improve how a team works.
• Effective communication skills presenting to a variety of technical, business, and customer audiences.
• Solid cross-functional experience partnering with data science, customer success, product, or engineering.

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag