[Hiring] Review and Translation Program Project Manager Intern @Kiva.org

Role Description

The Kiva Review and Translation Program works with over 300 volunteers worldwide to translate, edit, and review more than 90% of all loan profiles, including personal stories of Kiva borrowers before they are posted for funding on Kiva in a timely manner. We work in close conjunction with the international portfolio to:

• Serve as Kiva's partner quality control (editing/translating and reviewing an average of 17,000+ loan profiles per month for policy violations and consistency) to maintain the flow of varied loan supply.
• Protect Kiva from risk.
• Increase Kiva's accessibility to global Lending Partners and borrowers who do not write in English.

Your Role:

As an intern with the Kiva Review and Translation Program (RTP), you will play a critical role in supporting and engaging remote international volunteers while aiding the growth of Kiva’s editing and translating volunteer program through volunteer recruitment. You will be the face of Kiva, communicating with new and existing volunteers all over the globe via our volunteer platform, Colibri.

The ideal individual for this position is a self-starter who is detail-oriented, well-organized, and loves interacting with a wide range of people. Those who want to learn more about nonprofit management will greatly benefit from the insight and hands-on experimentation with program development gained by being a member of our team.

Please note that while you will train to be a loan reviewer for both process understanding and personal skills-building, editing or translating Kiva loans is not the main focus of the role.

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship.

Key Responsibilities

• Engage the volunteer community:
  • Monitor interactive Colibri Discussion Boards (the program’s online volunteer community forum) and coordinate volunteer recognition efforts (including the Milestone Award recognition process, Volunteer of the Month interviews, and posting volunteer achievements monthly).
  • Alert volunteers to increase loan review needs with challenges and Kiva-related news and initiatives by posting original messaging on Colibri.
• Support with cross-functional event planning and motivational messaging during various Kiva campaigns.
• Volunteer recruitment:
  • Research recruitment resources as needed, post job descriptions, and assist in the initial screening of applications.
• Assistance with systems:
  • Assist with QA testing and documentation for improvements to volunteer-facing communication tools (Colibri), the creation of new reference materials (e.g., FAQs, training videos), and refining the transition to automated emails via our preferred email platform (Iterable).
• Team collaboration on volunteer engagement logistics:
  • Draft motivational messaging, plan volunteer events, design and analyze surveys, and strategize on timing and method of communication.
• Enhance process efficiency:
  • Provide input on streamlining recurring volunteer engagement responsibilities for efficiency gains.
  • Propose initiatives that would minimize manual program administration of intern tasks.
• New tool research projects:
  • Help the team source and review new online tools and products to enable programmatic scaling.

Secondary Responsibilities

• General data analysis:
  • Compilation and analysis of volunteer surveys, polls, and community interaction through click rates and responses and presentation of any results to the team.
• Enhance volunteer communications:
  • Manage a new email channel and processes to add to documentation for future team reference.
• Additional support:
  • Contribute to and manage aspects of various projects as needed.

Qualifications

• At least 21 years of age or older by January 12, 2027.
• Able to commit to the full 6-month term.
• Strong critical thinking, with an eye for detail, and ownership of your work.
• Enjoys problem-solving and relationship-building.
• Strong written and verbal communication skills.
• Highly proactive and able to work independently.
• Highly organized individual with an aptitude for working in a start-up environment.
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint.
• Willing to collaborate in a team environment.
• Good communication instincts for differentiating tones between internal and external audiences.
• Able to work with little direction.
• Demonstrated project management skills with a proven ability to set and meet project deadlines.

Benefits

• Professional development and skills workshops.
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni.
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats.
• References are gladly given for successful participants.
• Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers.
• The weekly time commitment for a Kiva Internship is 24 - 32 hours per week, from January 12th, 2027 - June 30th, 2027.