[Hiring] Revenue Operations Manager @Pendulum

Role Description

We are seeking a Revenue Operations Manager to drive the day-to-day operational engine of Pendulum's Revenue Operations team, ensuring every channel runs with precision and accountability as Pendulum scales. Reporting directly to the Sr. Director, Revenue Operations, this person will own the execution and operational infrastructure across Amazon, third-party marketplaces, retail, MAP compliance, and our growing HCP (Healthcare Practitioner) sales channel. This is a high-ownership role for someone who is equally strategic and hands-on - comfortable designing systems and getting into the details to make them work.

What You'll Do

• Amazon & Marketplace Operations
  • Own day-to-day Amazon channel operations including catalog integrity, listing maintenance, content updates, and case management.
  • Lead promotional planning and execution across Amazon and third-party marketplaces.
  • Monitor inventory health and partner with Supply Chain on demand planning inputs.
  • Drive the operational launch of new marketplace channels.
  • Own product listing quality across third-party marketplace platforms.
  • Identify and implement continuous improvement opportunities across listings and fulfillment workflows.
• MAP Compliance & Unauthorized Reseller Enforcement
  • Own MAP compliance and unauthorized reseller enforcement programs across all online channels.
  • Manage Trackstreet and internal monitoring tools to proactively identify violations.
  • Lead seller outreach and remediation efforts.
  • Develop and maintain enforcement SOPs and escalation frameworks.
  • Partner with the Sr. Director, Revenue Operations and legal team on policy updates.
• Retail Operations & Partner Execution
  • Execute the full operational workflow for retail partner onboarding.
  • Process and track purchase orders across retail accounts.
  • Maintain up-to-date records across retailer portals, item catalogs, and compliance documentation.
  • Support cross-functional coordination between Sales, Operations, Marketing, and Supply Chain.
  • Serve as a day-to-day operational point of contact for routine retailer and wholesale partner inquiries.
  • Follow and help maintain SOPs and playbooks for retail operations.
• HCP Sales Operational Support
  • Partner with the Sr. Director, Revenue Operations and HCP Sales leadership to build the operational infrastructure.
  • Design and implement systems, workflows, and tools for the HCP sales team.
  • Coordinate with Finance, Supply Chain, and Marketing to ensure HCP-specific operational needs are met.
  • Identify operational gaps and bottlenecks within the HCP channel.
  • Build and maintain SOPs and enablement resources for HCP partners.

Qualifications

• 2–4 years of experience in revenue operations, e-commerce operations, marketplace management, or a related multi-channel operations function.
• Demonstrated experience with Amazon Seller Central or Vendor Central.
• Strong analytical skills — proficiency in Excel/Google Sheets required.
• Proven ability to build and manage cross-functional workflows, SOPs, and operational infrastructure.
• Excellent project management skills with the ability to manage multiple complex workstreams simultaneously.
• Strong written and verbal communication skills.

Requirements

• Familiarity with MAP enforcement tools (e.g., Trackstreet) and unauthorized seller programs.
• Familiarity with EDI systems, vendor portals, and retail partner onboarding workflows.
• Experience supporting or building operational infrastructure for a B2B or HCP/medical sales channel.
• Experience in consumer health, wellness, or CPG industries.
• Exposure to cold-chain or refrigerated product logistics.

Benefits

• $95,000-$120,000 salary.
• Medical, Dental, and Vision.
• Commuter Benefits.
• Life & STD Insurance.
• Company match on 401 (k).
• Flexible Time Off (FTO).
• Equity.