[Hiring] Revenue Cycle Systems Trainer @NSN Revenue Resources, LLC

Role Description

The Revenue Cycle Systems Trainer serves as a strategic partner in the implementation, adoption, and optimization of Patient Accounting Systems (PAS) and related revenue cycle applications across USPI's national network of ambulatory surgery centers. This role leads end-user readiness and change management efforts during the conversion of legacy patient accounting systems to SIS Office and other integrated revenue cycle platforms.

• Partnering closely with Revenue Cycle Operations, Applications, and Center Leadership teams.
• Responsible for delivering comprehensive training programs and providing on-site implementation leadership.
• Serves as a trusted advisor to surgery centers, helping drive efficiencies, improve user proficiency, and support revenue cycle performance outcomes.
• Requires extensive travel (approximately 75%) to facilitate implementation activities and provide on-site support to surgery centers nationwide.
• Lead in-person and virtual training sessions for clinical and administrative staff on the use of EHRs, scheduling systems, CBO functionality, clinical and inventory management, and other relevant applications.
• Exercise independent judgement to maintain and update training materials, including participant guides, online modules, and hands-on training sessions tailored to USPI RCM applications.
• Provide strategic consultation to surgery center leadership on RCM system optimization and workflow redesign.
• Facilitate and assist with new PAS and ancillary application implementations.
• Support end-users and provide support for supported systems as required.
• Develop and implement assessment protocols to evaluate staff competencies, independently determining necessary program adjustments.
• Stay updated on new software features, updates, and industry best practices to ensure training is current and relevant.
• Accountable for analyzing and measuring results of training, implemented policies, changes, and system modifications.
• Performs other correlated duties and tasks, as assigned.

Qualifications

• Minimum 3+ years of Revenue Cycle Management experience with a focus on systems training (previous ASC experience strongly preferred).
• Experience with SIS Advanced, SIS Complete, and Advantx preferred.
• Excellent communication and presentation skills, with the ability to explain complex software concepts in a clear and concise manner.
• Understanding of Revenue Cycle Processes, cause and effect on A/R and cash results.
• Ability to analyze data and develop training content to disseminate.
• Understanding of system and business processes, as well as healthcare financial issues.
• Ability to manage multiple training projects simultaneously.
• Proficiency in Microsoft Office Applications (Excel, Outlook, PowerPoint).
• Previous SIS Office experience is a plus.