[Hiring] Revenue Cycle Specialist @Aria Care Partners

Role Description

The purpose of this position is to facilitate timely collection of invoices. This is achieved by building relationships with the business office managers in the assigned markets and working with responsible parties to obtain payment.

Essential Duties & Responsibilities

• Communicates with and builds a positive relationship with assigned facilities in order to facilitate timely payment of invoices.
• Contacts responsible parties to obtain payment for outstanding invoices.
• Contacts case workers as necessary to expedite Medicaid adjustments.
• Works in phone queue to answer questions about Senior Dental Care billing.
• Clearly documents all interactions in Salesforce.
• Recommends write-offs for uncollectable accounts.
• Partners with internal stakeholders to meet company objectives.
• Provides periodic updates to supervisor on assigned accounts.
• Performs other duties as assigned.

Qualifications

• Associate’s degree preferred, or equivalent work experience.
• 2+ years’ experience in accounts receivable/collections/customer service/or account management.
• Proficient with Microsoft Office products (Excel, Word, Outlook).
• Experience working in Salesforce or other CRM systems.

Requirements

• Problem solving — Identify and resolve problems in a timely manner.
• Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
• Planning/organizing — Prioritize and plan work activities and use time efficiently.
• Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
• Adaptability — Adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
• Dependability — Consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
• Able to work in a team environment.

Benefits

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.