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Revenue Cycle Instructional Designer and Quality Analyst @BMC Company 100

[Hiring] Revenue Cycle Instructional Designer and Quality Analyst @BMC Company 100

Mar 22, 2025 - BMC Company 100 is hiring a remote Revenue Cycle Instructional Designer and Quality Analyst. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Quality Assurance Specialist is responsible for improving department operations by monitoring key performance indicators and providing the information gathered to the Supervisors/Leads for employee feedback and training. This individual is responsible for maintaining Service Excellence standards within the Patient Admissions Department.

  • Evaluate current workflows and develop process improvements to ensure quality and accurate registrations workflow, admitting and patient throughput, and pre-certification workflows.
  • Provide feedback to each team member and their direct Supervisor and/or Manager with identified errors on a daily, weekly, and monthly basis utilizing Quality Assurance Scorecards.
  • Identify and report trends and concerns in regards to quality assurance metrics, including statistical reporting documentation.
  • Conduct verbal dialogue regarding the outcomes of registration audits.
  • Maintain quality audit reports for all team members and track ongoing performance.
  • Administer Continuous Quality Improvement reviews for new hires prior to formal quality auditing.
  • Foster strong communication between Patient Access and Patient Financial Services, addressing training needs to supervisors.
  • Conduct regular check-ins with PAS leadership and provide accurate and detailed monthly reports outlining team member error rates and identified error trends.
  • Develop a strategy to improve workflow via educational training and/or system updates.
  • Collaborate with Revenue Cycle training team to develop ongoing training modules to increase efficiencies.
  • Present Key Performance Indicators with identified training modules and process improvement plans to senior leadership quarterly.

Qualifications

  • Bachelor’s degree preferred with an emphasis in finance, public health, quality improvement, or business.
  • Equivalent work experience in Patient Access will also be considered (5 to 7 years of experience).

Requirements

  • Epic Certification.
  • Minimum of 5-7 years hospital patient access experience or similar registration experience.
  • Sound judgment and critical thinking.
  • Strong analytical, verbal and written communication skills, as well as interpersonal and presentation skills.
  • Strong PC experience and Microsoft Office: experience required including Access, Excel, PowerPoint, and Word skills.
  • Ability to prioritize and handle multiple tasks.
  • Strong organization and follow-through skills.
  • Accuracy and attention to detail.
  • Strong customer service and interpersonal skills.
  • Must be flexible and able to function within a team.
  • Ability to maintain composure in stressful circumstances.

Benefits

  • Equal Opportunity Employer/Disabled/Veterans.
  • Working at Boston Medical Center is more than a job; it’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all.
  • Recognized as a top employer and best place to work.
  • Strong sense of teamwork and support for staff.

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📍 Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   All others
Revenue Cycle Instructional Designer and Quality Analyst @BMC Company 100
All others
Salary 💸 unspecified
Remote Location
USA
Job Type full-time
Posted Mar 22, 2025
Apply for this position Unlock 54,671 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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