[Hiring] Revenue Cycle Applications Support Analyst @NTT DATA

Role Description

We are seeking an experienced Revenue Cycle Applications Support Analyst (L2/L3) to provide functional and technical support for Revenue Cycle Management (RCM) applications used across healthcare provider organizations. This role is responsible for supporting end-to-end revenue cycle systems including:

• Patient Access
• Registration
• Scheduling
• Medical Coding
• Charge Capture
• Claims Management
• Denial Management
• Payment Posting
• Accounts Receivable (AR) processes

The ideal candidate will possess strong healthcare revenue cycle domain expertise combined with hands-on experience supporting EHR/EMR, Practice Management, Billing, Claims, and Revenue Cycle applications. The role requires advanced troubleshooting, application configuration, interface support, reporting, and production support expertise to ensure optimal financial and operational performance.

Qualifications

• Bachelor's degree in Healthcare Administration, Health Information Management, Information Technology, Business, Finance, or related field.
• L2/L3 Support: 5+ years of experience supporting enterprise Revenue Cycle platforms, integrations, and advanced troubleshooting.
• Experience supporting hospital, health system, physician practice, ambulatory, or multi-specialty healthcare organizations.

Requirements

• 5+ years of experience in Revenue Cycle Functional Knowledge, including:
• Revenue Cycle Management (RCM)
• Patient Registration & Scheduling
• Insurance Eligibility & Authorization
• Medical Billing
• Medical Coding (ICD-10-CM, CPT, HCPCS)
• Charge Capture
• Claims Processing
• Claims Adjudication
• Payment Posting
• Denial Management
• Appeals & Reconsiderations
• Accounts Receivable (AR) Management
• Revenue Integrity Processes
• Payer Contracting Concepts
• 5+ years of Technical Skills experience, including:
• Experience supporting Revenue Cycle applications in healthcare provider environments.
• Experience supporting EHR/EMR Systems, Practice Management Applications, Billing Platforms, Claims Management Systems, and Clearinghouse Integrations.
• Knowledge of HL7, ANSI X12 Transactions (837, 835, 270/271, 276/277), EDI processing, and interface monitoring and troubleshooting.
• Experience with SQL queries, reporting tools, and data analysis.
• Strong Excel skills for operational reporting and reconciliation analysis.
• 5+ years of Regulatory & Payer Knowledge experience, including:
• Medicare regulations and billing requirements.
• Medicaid billing and reimbursement processes.
• Commercial payer claim and authorization workflows.
• Healthcare compliance and revenue integrity requirements.
• HIPAA regulations and patient financial data privacy requirements.

Benefits

• Starting pay range for this remote role is $45-$57/hour.
• Participation in medical, dental, and vision insurance.
• Flexible spending or health savings account.
• AD&D insurance.
• Employee assistance program.
• Participation in a 401k program.
• Additional voluntary or legally-required benefits.