[Hiring] Retail Technology Manager @LVMH

Role Description

Ready for a career glow up? As Retail Technology Manager, you'll own the store-facing lifecycle of technology programs and projects, from intake, prioritization, and business requirements through launch, adoption, ongoing support, and continuous improvement. The work you do will impact beauty, as you translate enterprise technology strategies into clear, practical solutions that improve store operations, reduce workload, and give store teams more time to focus on clients.

You'll be part of the Retail Technology team, united in beauty and supported by partners who are equally passionate about delivering secure, reliable, and innovative technology experiences across Sephora stores. Serving as a store operations subject matter expert, you'll collaborate with Retail, Technology, Digital, Information Security, Legal, Compliance, Infrastructure, and other cross-functional teams to ensure technology initiatives are operationally sound and easy for stores to adopt and sustain.

What You'll Do

• Own the store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives across assigned areas of responsibility.
• Translate enterprise strategies, technical requirements, business partner requests, store use cases, operational challenges, and risk considerations into actionable requirements, launch criteria, support models, and success measures.
• Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
• Build comprehensive change-management plans that address store workload, communications, training, documentation, operational readiness, adoption, and post-launch reinforcement.
• Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to ensure solutions meet store-operating needs, security requirements, and support expectations.
• Own day-to-day business oversight and store-facing execution for assigned technology programs, tools, and platforms.
• Develop and maintain store-facing operating processes, service expectations, readiness checklists, communications, training materials, and support documentation.
• Lead the intake and prioritization of assigned technology requests through the Retail operating model.
• Troubleshoot and triage store technology issues with stores, Technology teams, the Help Desk, and cross-functional partners.
• Clearly define store impact, severity, urgency, business value, and operational risk to drive the prioritization and resolution of incidents.
• Monitor ticketing, store feedback, performance data, and escalation trends to identify opportunities to improve technology reliability, usability, support, and store execution.
• Define KPIs and use quantitative data, qualitative insights, store observations, adoption measures, and workload considerations to evaluate program performance.
• Lead post-launch reviews covering adoption, support trends, store feedback, workload impact, lessons learned, and recommended improvements.
• Provide executive-ready updates on program status, launch readiness, adoption, risks, emerging issues, decisions, and recommended actions.
• Identify opportunities to simplify store processes, reduce operational workload, improve technology reliability, strengthen secure store operations, and increase field adoption.
• Monitor retail, technology, cybersecurity, infrastructure, AI, and consumer trends to develop a clear store point of view and recommend relevant tests, innovations, or investments.
• Champion the store perspective in cross-functional decisions.

Qualifications

• Five to seven years of relevant experience in retail technology, retail store operations, store systems, technology program management, infrastructure, hardware, networks, desktop support, information security, cybersecurity, change management, or a related field.
• A bachelor's degree or equivalent related experience.
• Strong project and program management skills.
• Deep understanding of retail store processes and day-to-day operations.
• Experience or working knowledge across reporting platforms, store hardware, information security, cybersecurity, networks, desktop support, infrastructure, and related digital or mobile technologies.
• Ability to translate complex technical concepts and business needs into clear requirements.
• Strong analytical skills.
• Proven ability to build alignment, influence decisions, and drive accountability across teams.
• Clear written, verbal, presentation, and stakeholder-management skills.
• A passion for client experience, store operations, workload reduction, secure technology practices, and retail innovation.
• Agility and sound judgment when priorities, risks, or operational requirements change.
• A collaborative, client-focused approach grounded in curiosity, creativity, and a commitment to delivering results.

Benefits

• The annual base salary range for this position is $99,000.00 - $131,765.00.
• Caring Community: Collaborate with teammates who are equally passionate about innovating and driving the industry forward.
• Fulfilling Path: Opportunities that will challenge, stretch and develop your skills.
• Meaningful Work: Make an impact on beauty and see the positive change your individual voice is a part of.
• Health: Choose a healthcare plan with medical, dental, and vision coverage.
• Wealth: Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan.
• Balance: Empowered to find the perfect blend of work/life balance with PTO, flexibility, protected leave, and more.
• Growth: Access to training, development, and tuition reimbursement.
• Perks: 30% discount on all merchandise/services and opportunities for free product or "gratis."
• Support: Free mental health and financial coaching resources with 24/7 access.