[Hiring] Retail Communications Manager @sephora.com

Role Description

Ready for a career glow up? As Retail Communications Manager, Translation and Localization, you’ll lead the development and delivery of accurate, inclusive, and contextually relevant Spanish-language content for Sephora’s retail organization. The work you do will impact beauty, as you help ensure store teams receive clear, consistent, and culturally relevant information that supports seamless execution and an exceptional client experience.

You’ll be part of the Retail Communications team, which supports more than 650 Sephora stores, 1,000 Sephora at Kohl’s locations, retail leadership, brand partners, and Asset Protection. You’ll collaborate with partners who are equally passionate about delivering the right information at the right time, while establishing translation standards, managing workflows, and preserving Sephora’s business intent and store-centered voice across languages.

What You’ll Do

• Translation & Localization
  • Manage end-to-end Spanish translation and localization across the department using translation technology for key deliverables, including policies, guidelines, communications, eLearnings, PDFs, videos, and audio.
  • Translate, edit, proofread, and adapt content into Spanish while preserving business intent, tone, terminology, clarity, and cultural and contextual relevance.
  • Establish and maintain quality-assurance practices for Spanish-language content, including version control, accessibility, and publishing accuracy.
  • Monitor published Spanish-language content and coordinate corrections, updates, or retirement when source content changes.
  • Identify and implement improvements to translation processes, tools, and workflows to increase speed, consistency, and quality.
  • Maintain and consistently apply translation glossaries, style guides, and terminology standards for Spanish-language content.
  • Manage translation request prioritization by evaluating content readiness, business priority, timing, effort, audience impact, and localization risks.
• Collaboration (or Cross-Functional Partnership)
  • Collaborate across the organization, including with Retail Communications, Instructional Design, Retail Training, HR, Legal, and subject-matter experts, to confirm business intent, resolve source-content questions, and validate specialized terminology.
  • Partner with the Retail Communications and Design teams to ensure translated materials follow established content, brand, design, and store-voice standards.
  • Provide translation and localization expertise to cross-functional partners, identifying risks and recommending solutions when content cannot be translated directly without affecting clarity, meaning, or audience relevance.
• Retail Communication Optimizations
  • Embrace a continuous improvement mindset, driving excellence across communications responsibilities.
  • Continually evaluate, lead, and participate in improvements to Retail Communications processes and tools to ensure they remain effective and relevant.
  • Travel to Sephora stores as needed to monitor project progress and adoption, gather feedback and insights, and develop new or improved procedures.
  • Support and own special projects, leveraging your expertise to ensure successful execution and alignment with broader business goals.
• Retail Communications Support
  • While the primary focus of this role is translation and localization, you may occasionally support core retail communications during peak periods, coverage gaps, or special projects.
  • Create and execute comprehensive and compelling communication strategies for stores and retail leadership, supporting clarity and alignment across the business.
  • Provide expert guidance on messaging, timing, methods, and communication vehicles to maximize impact.
  • Serve as a gatekeeper by evaluating communication requests across departments to ensure they are necessary and aligned with organizational priorities.

Qualifications

• Four or more years of professional translation and localization experience.
• Full professional fluency in Spanish and English, both written and spoken, with demonstrated experience translating, editing, proofreading, and adapting business content in both languages.
• Strong knowledge of linguistic quality assurance, cultural adaptation, and maintaining consistent tone, style, and technical terminology across languages.
• Experience using Content Management Systems, Translation Management Systems, translation-memory tools, or similar translation technologies.
• Strong project-management and organizational skills, with the ability to prioritize a high volume of requests and meet deadlines in a fast-paced environment.
• Excellent listening and collaboration skills, with a commitment to understanding business-partner and audience needs.
• Sound judgment and critical-thinking skills, including the ability to solve problems independently, navigate ambiguity, and recognize when to escalate concerns.
• Flexibility and resilience when managing changing priorities, time-sensitive requests, and evolving business needs.
• Proficiency in Adobe Acrobat and Microsoft Word, Excel, and PowerPoint.
• A degree in translation, communications, linguistics, business, or a related field is preferred.
• Professional certification in translation or localization is preferred.
• Experience in retail communications, professional communications, or a retail environment is preferred.
• Experience with Articulate Storyline, Articulate Rise, Vyond, Adobe Creative Suite, closed-captioning tools, audio-editing software, AI voiceover tools, or XLIFF files is a plus.
• Experience with Retail Zipline or learning-management systems is a plus.
• A proactive approach, openness to feedback, and commitment to continuous learning and improvement.

Benefits

• The annual base salary range for this position is $86,105.00 - $114,570.00.
• Health: Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth: We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance: You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Growth: Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks: Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support: Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.