[Hiring] Resource Consultant @Palco

Role Description

A Resource Consultant is similar to a case manager and is someone who guides, mentors, teaches, and supports individuals, the elderly and individuals with disabilities, who choose to self-direct Personal Options services through the West Virginia waiver programs. The Personal Options services within the West Virginia waiver programs provide an alternative to institutional care for Medicaid participants by allowing them to age in place and receive personal care, home and community-based services in their own home. Palco Resource Consultants play a critical case management role because they are responsible for evaluating participant success, re-teaching when the participant is having difficulty with program elements or making professional decisions, and documenting all interactions with each participant on their caseload.

Duties and Responsibilities

• Meet with participants in their homes at least every six (6) months, in accordance with established timelines.
• Demonstrate expertise of the Personal Options services program, applicable West Virginia waiver programs, and Palco policies.
• Educate and mentor participants and/or their designated representative on their rights, responsibilities, and risks in the program.
• Monitor and evaluate participants or their designated representative on their ability to participate in the program.
• Assist members and representatives, as appropriate, in developing and implementing their initial service/spending plan and subsequent updates.
• Monitor service/spending plan utilization.
• Report and respond to all member/representative complaints and grievances regarding FMS and Resource Consulting services.
• Act as a mandatory reporter and report and respond to all required incidents, including, but not limited to, any allegations of reports of suspected abuse, neglect, and exploitation.
• Use a person-centered approach in all interactions with participants.
• Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language.
• Log events and run reports electronically.
• Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls.
• Follow operational procedures as defined by Palco.
• Participate in shadowing opportunities with new resource consultants as requested and attend and participate in periodic training sessions as required by Palco.
• Distribute new information to participants on your caseload in a timely manner.
• Display care in use of company equipment and data in accordance with company policies, including HIPPA privacy practices.

Other Essential Traits

• Must possess professional verbal and written communication skills.
• Must be able to electronically document visits.
• Must possess proficient skills with Microsoft Office, Microsoft Outlook, and Internet.
• Must possess good problem-solving skills.
• Must be willing to travel within a geographically established region to meet participants in their homes.
• Must be willing to work with people of all ages and disabilities.
• Must have a valid driver’s license and dependable mode of transportation.
• Must have and maintain active prepaid or contract cell phone plan for continual communication between participants, management, and/or company leadership.
• Must be able to pass a criminal background check, maltreatment check.

Education and Qualifications

• A minimum of three years of experience working with the public is required.
• Experience as a patient navigator, community connector, community health worker, lay health advisor, health educator, or case manager preferred.
• High School Diploma or equivalent required.
• Travel is required.

Benefits

• Generous Paid time off.
• Annual bonus potential.
• Retirement Savings: We will support you as you save for your future.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
• Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
• Employer shared Health Insurance cost.
• Employer paid Disability Insurance.
• Employer paid Life and AD&D Insurance.
• Vision Insurance.
• Cancer Insurance.
• Voluntary Life Insurance.
• Paid Time Off.
• Remote work environment.
• Paid holidays.