[Hiring] Residential Market Specialist @Maymont Homes

Role Description

The Residential Market Specialist is responsible for overseeing key field and operational activities that support overall market performance. This position ensures a seamless transition from construction completion to resident move-in by maintaining high standards of quality, efficiency, and customer experience. The role supports market operations through inspections, coordination, and issue resolution while managing part-time team members. It requires strong organizational skills, attention to detail, and the ability to manage priorities in a fast-paced, field-based environment.

Essential Job Functions

• Conduct regular inspections of vacant homes to ensure properties are tour-ready and move-in ready.
• Perform basic maintenance tasks including replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage remotes.
• Prepare homes for move-in by identifying and resolving outstanding issues, removing temporary signage, rekeying locks, and installing permanent lockboxes.
• Assist with utility inspections and ensure proper transfer or maintenance of services.
• Verify and address HOA, HUD, city, and municipal inspections or code violations.

Operational / Departmental Support

• Schedule and oversee part-time team members to ensure productivity and efficient task completion.
• Communicate effectively with cross-functional teams, using technology to document inspections, capture photos, and provide real-time updates.
• Support market performance by tracking key metrics and assisting with operational and financial goals.
• Serve as the first point of contact for validating reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps.

Compliance & Risk Management

• Ensure adherence to applicable federal, state, and local regulations, including fair housing guidelines.
• Maintain accurate inspection documentation and reporting standards.
• Collaborate with local authorities when necessary and post legal notices in compliance with regulations.
• Represent the market as a witness in court proceedings related to rent disputes or lease violations, when required.

Leadership / Collaboration

• Provide guidance and oversight to part-time team members, ensuring productivity and quality of work.
• Collaborate cross-functionally with Operations, Property Management, Construction, and Maintenance teams to support market performance and property readiness.
• Promote company values, accountability, and professional standards in all field and team interactions.

Additional Responsibilities

• Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members.
• Perform light cleaning tasks as needed to maintain property standards.
• Perform other duties as assigned to support business objectives.

Performance Expectations & Key Metrics

• Completion of all assigned daily and weekly inspections on time, meeting scheduling and productivity targets.
• Accuracy and quality of inspection reports, measured through audits and compliance checks.
• Contribution to market performance through occupancy support, reduced downtime, and adherence to property standards.
• Maintenance of low move-in maintenance issues, with a target of fewer than 0.5 items per home.
• Timeliness and effectiveness in identifying and resolving property issues.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in property management, maintenance, construction, or a related field.
• Strong organizational and time-management skills.
• Effective written and verbal communication skills.
• Analytical thinking and problem-solving ability.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to learn and utilize mobile inspection and property management software.
• Strong attention to detail and commitment to high-quality work.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience with MRI Software or similar property management systems.
• Familiarity with fair housing regulations and local real estate laws.
• Prior experience managing or coordinating team members in a field environment.

Benefits

• 5% 401(k) match.
• Wellness credits that reduce healthcare costs.
• Up to 160 hours of PTO annually for full-time employees.

Company Description

Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.