[Hiring] Resident Involvement Lead @Anchor Hanover

Role Description

At Anchor, we believe our residents should have a meaningful voice in shaping the services they receive. Listening to their experiences and acting on their feedback is central to how we improve.

We're looking for an experienced Resident Involvement Lead to join our Involvement and Wellbeing team. You'll help deliver our resident voice approach, creating opportunities for residents to share their views, influence decisions and shape service improvements. Working closely with residents and colleagues, you'll coordinate inclusive engagement activities, support co-production and help ensure resident feedback leads to meaningful change.

What you'll be doing

• Coordinate and deliver resident engagement activities in line with our resident voice strategy and regulatory expectations.
• Plan and facilitate accessible and inclusive resident meetings, events and consultations.
• Support resident involvement structures, ensuring diverse and underrepresented voices are heard.
• Work with residents and colleagues to co-produce improvements and involve residents in shaping services.
• Gather, analyse and present resident feedback, identifying opportunities for improvement and demonstrating impact.
• Build strong relationships with residents, colleagues and partners, sharing good practice and supporting effective engagement.

Qualifications

• Experience of delivering resident or community engagement activities, with evidence of how your work has influenced positive change.
• A good understanding of the social housing sector and relevant regulatory requirements, including the Regulator of Social Housing's Transparency, Influence and Accountability Standard.
• Experience of engaging with diverse communities using inclusive and accessible approaches.
• Strong communication and relationship-building skills, with the ability to work collaboratively with a range of stakeholders.
• Experience of analysing and presenting feedback to inform decisions and service improvements.
• Excellent organisational skills, with the ability to manage competing priorities.
• A relevant degree, equivalent qualification or substantial practical experience.
• Experience of supporting service improvements, using digital engagement tools or holding a relevant professional qualification would be an advantage, but isn't essential.

Requirements

• Proof of the right to work in the UK will be required from the successful candidate in accordance with UK Home Office requirements before any offer of employment can be confirmed.
• Where permission to work in the UK is required, applicants will need to hold and maintain the appropriate immigration status or visa for the duration of their employment.
• This role may be offered to existing Anchor colleagues as either a secondment or a fixed-term contract, depending on individual circumstances. External candidates will be offered the role on a fixed-term contract basis.

Benefits

• Health & happiness: Gym, fitness and wellbeing discounts, mental health support, flexible working options, access to online GP appointments.
• Finance: Pension plan - contribute between 4% and 8% and we'll match it or better, quick and easy pension transfer service, savings and financial advice, loans, free life assurance, discounts on shopping, holidays, phones, technology and more, free Blue Light Card.
• Career: Ongoing personal and professional development programme, Leadership Pathways online learning resources, career progression and promotion opportunities.

Company Description

Anchor is England's largest not-for-profit provider of housing and care for people in later life, committed to putting residents at the heart of everything we do.

We are proud to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.