[Hiring] Research IT Administrator @Cardiovascular Associates of America

Role Description

CVAUSA is expanding its national clinical research network and is seeking a Research IT Administrator to support and optimize our clinical trial technology infrastructure. This is a fully remote role working in close partnership with the Senior System Administrator to support system strategy, execution, and continuous improvement.

This role will serve as a key contributor and subject matter expert across CTMS platforms, with a strong focus on RealTime CTMS, while bringing valuable experience from systems such as Clinical Conductor and OnCore.

A critical component of this role is direct partnership with site coordinators and research teams—ensuring they are fully supported, trained, and confident in using the system to execute high-quality clinical trials.

Key Responsibilities

• CTMS Administration & Support
  • Support the administration and optimization of CTMS platforms, with a primary focus on REALTIME
  • Partner closely with the Senior System Administrator on system governance, enhancements, and roadmap execution
  • Maintain system configurations, user roles, permissions, and workflows across sites
• Study Build & Configuration
  • Build and configure study calendars, visit schedules, and financial tracking tools within CTMS
  • Translate complex clinical protocols into accurate, efficient system workflows
  • Collaborate with site teams to ensure studies are properly configured prior to activation
• Site Support, Training & Adoption
  • Serve as a primary point of contact for site coordinators for day-to-day CTMS support
  • Provide real-time troubleshooting and guidance to ensure smooth study execution
  • Develop and deliver structured onboarding and ongoing training programs for coordinators and site staff
  • Create user-friendly training materials, job aids, and quick reference guides
  • Reinforce best practices and drive consistent system adoption across all sites
• SOP Development & Process Standardization
  • Support the development, maintenance, and implementation of Standard Operating Procedures (SOPs) related to CTMS use, study builds, and documentation workflows
  • Ensure alignment of system processes with GCP, regulatory requirements, and audit readiness
  • Partner with operations leadership to standardize workflows across the network
• E-Source & Documentation Enablement
  • Support the development and optimization of electronic source (eSource) documentation
  • Ensure documentation aligns with protocol requirements and inspection readiness standards
  • Drive consistency in templates and documentation practices across sites
• Process Improvement & Scaling
  • Identify and implement opportunities to improve workflows, reduce variability, and enhance data quality
  • Support system enhancements and integration efforts as the network grows
  • Contribute to building scalable, standardized processes across all research sites

Qualifications

• Experience working in clinical trials (site, CRO, or sponsor environment)
• Hands-on experience with CTMS platforms (administrator, builder, or power user)
• Experience supporting site teams or coordinators in a training or operational capacity
• Experience developing or working within SOP-driven environments
• Strong understanding of clinical research workflows (startup, enrollment, data collection, and closeout)
• Knowledge of Good Clinical Practice (GCP) and regulatory requirements

Requirements

• Experience with one or more CTMS platforms:
  • RealTime CTMS
  • Clinical Conductor
  • OnCore
• Experience supporting multi-site or network-based research environments
• Experience developing training programs or certification processes
• Familiarity with eSource platforms and digital clinical workflows

What We’re Looking For

• A systems thinker who can translate protocols into efficient workflows
• A strong partner to site teams, with a service-oriented mindset
• A trainer and educator who can simplify complex systems for end users
• A self-starter who thrives in a remote, fast-paced, growth environment
• Detail-oriented, with a focus on data quality, compliance, and consistency
• A proactive problem-solver who anticipates site needs and removes barriers

Benefits

• Fully remote position with national impact
• Direct collaboration with senior leadership and site teams
• Opportunity to shape training, SOPs, and system adoption strategy across a growing network
• Play a key role in improving study execution, data quality, and patient experience
• Be part of a mission-driven organization advancing cardiovascular research

Summary

This role is essential to bridging technology and clinical operations—ensuring that site coordinators are not only equipped with the right systems, but also fully supported, trained, and empowered to use them effectively.