[Hiring] Repairs & Maintenance Coordinator @Hunt St

Role Description

The R&M Administrator provides proactive and timely administrative support to the operations team, ensuring accurate record keeping and reporting, minimising overdue tasks by coordinating and following up critical activities, and supporting ad hoc administrative requirements as needed. A key requirement of the role is to ensure accurate and timely communication, with a strong focus on supporting interactions between the operations team and the contractor network.

Key Responsibilities

• Record Keeping: Ensure assigned record keeping is accurate and updated. Support the operations team with executing data quality initiatives such as updating core R&M information for maintenance jobs, customers, and contractors. Support with maintaining account and user details.
• Communication: Ensure clear, timely, and accurate communications are used to coordinate the follow-up and completion of overdue maintenance activities.
• Coordinate Follow-Up and Completion of Overdue Activities: Proactively identify and follow up overdue actions, coordinating between Ticked Off Operations and contractors. Examples include:
  • Nominating jobs to suppliers
  • Quote responses
  • Contractor attendance
  • Attendance dates past due
  • Supplier job completions
  • Supplier invoicing
• Provide Ad Hoc Support: Respond to ad hoc requests from the operations team with timely feedback and solutions to administrative challenges. Examples include:
  • Extracting and preparing reports
  • Following up contractor invoicing discrepancies
  • Customer and contractor helpdesk support
• General Administrative Support: Provide general support which may include dealing with queries, providing reports, tracking actions, and scheduling meetings.
• Communications: Professional-level verbal and written communication skills. Experienced in dealing with multiple stakeholders and collaborating effectively to achieve outcomes. Proactively provides management updates, keeping management informed of progress and any challenges requiring support.
• Problem-Solving: Ability to handle multiple issues and coordinate solutions for repairs and maintenance activities.
• Organisational Skills: Capable of proactively scheduling and managing tasks to completion, including coordinating multiple stakeholders. Experienced in managing high volumes of data and information. Excellent time management skills.
• Proficient Use of Technology: Proficient in Excel to produce reports and analyze information. Advanced user of Office products including Word and PowerPoint.
• Repairs & Maintenance Experience: Familiar with all aspects of the repairs and maintenance process including work order management, contractor management, work order completion, invoicing, and reporting. Aware of the importance of responsive ad hoc repairs and maintenance operations.

Qualifications

• Professional-level verbal and written communication skills.
• Experience in dealing with multiple stakeholders.
• Proficient in Excel and advanced user of Office products.
• Familiarity with repairs and maintenance processes.

Requirements

• Ability to handle multiple issues and coordinate solutions.
• Capable of proactively scheduling and managing tasks.
• Experience in managing high volumes of data and information.
• Excellent time management skills.

Benefits

• Flexible work schedule aligning with AU business hours.
• 100% remote work opportunity.

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).