[Hiring] Repair Vendor Manager @SolvdUS, Inc

Role Description

The Repair Vendor Manager is responsible for the strategic management, growth, and performance of Solvd’s repair facility network. This role ensures that our network of collision repair facilities consistently meets company standards for quality, compliance, capacity, and customer service while delivering an exceptional repair experience for our clients and their policyholders.

The Repair Vendor Manager develops strong relationships with independent repair facilities as well as multi-location operators, continuously evaluates network performance, and implements initiatives that improve repair quality, cycle time, customer satisfaction, and operational efficiency.

What you’ll do:

• Network Development and Management:
  • Recruit, evaluate, onboard, and contract qualified collision repair facilities to strengthen and expand the network.
  • Identify and remove repair facilities that fail to meet established performance or compliance standards.
  • Maintain an appropriate geographic distribution of repair facilities to ensure adequate market coverage and customer convenience.
  • Conduct regular business reviews with network partners to evaluate performance and identify opportunities for improvement.
• Performance Management:
  • Monitor key performance indicators including repair quality, cycle time, customer satisfaction, supplement frequency, communication, and assignment acceptance.
  • Establish performance expectations and corrective action plans for underperforming facilities.
  • Place repair facilities on performance improvement plans when necessary and monitor progress toward agreed-upon goals.
  • Recognize and reward high-performing facilities by increasing assignment opportunities and strengthening strategic partnerships.
  • Analyze network data and trends to identify opportunities to improve overall network performance.
• Compliance and Quality Assurance:
  • Ensure all network facilities maintain required insurance coverage, business licenses, certifications, and OEM qualifications.
  • Verify repair facilities possess the equipment, technology, and capabilities necessary to safely and properly repair today’s vehicles.
  • Monitor ongoing compliance with company standards and contractual obligations.
  • Coordinate audits and documentation reviews to ensure continued network integrity.
• Relationship Management:
  • Build and maintain strong relationships with key multi-shop operators (MSOs) and strategic network partners.
  • Serve as the primary point of contact for escalated partner issues and operational concerns.
  • Collaborate with partner leadership to improve operational performance and strengthen long-term relationships.
  • Represent Solvd professionally at industry meetings, conferences, and partner events.
• Cross-Functional Collaboration:
  • Partner with Operations, Client Success, Sales, Product, and Customer Support teams to continuously improve the repair experience.
  • Provide network expertise during client implementations and market expansions.
  • Support strategic initiatives designed to increase network capacity, quality, and efficiency.
  • Communicate market intelligence and partner feedback to internal stakeholders.

Qualifications

• Bachelor’s degree in Business, Automotive Management, or a related field, or equivalent industry experience required.
• 5+ years of experience in network/vendor management required, with experience managing collision repair networks for an insurance carrier, third-party administrator, or technology provider preferred.
• Strong understanding of collision repair processes, estimating platforms, repair standards, and OEM certification requirements preferred.
• Demonstrated experience managing business relationships and negotiating with external partners.
• Strong analytical, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel regularly to visit network partners and attend industry events.
• Knowledge of collision industry performance metrics and KPIs preferred.
• Experience with performance dashboards and business analytics preferred.
• Existing relationships within the collision repair industry preferred.

Benefits

• Annual compensation between $90,000 - $110,000/year based on experience.
• Comprehensive benefits, including health, dental, vision insurance, and more.
• 401(k) plan options.
• Paid time off, sick time, and paid holidays.
• The opportunity to grow with a dynamic, innovative team in a startup-like culture.