[Hiring] Remote Support Engineer @Securitas

Role Description

The role of a Remote Support Engineer is to provide remote diagnosis and triage of systems installed in the field.

• Keep an excellent record of all customers and engineer interactions via the ticket system.
• Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
• Efficiently follow a defined support ticket management process to ensure targets are met.
• Test software releases.
• Apply fix releases to customer systems.
• Feedback information internally to other departments.
• Attend internal and external meetings as required.
• Identify training requirements for customers.
• Carry out offline testing on customer data as required.
• A strong desire for learning in a fast-moving market.
• Contribute to the goals and objectives of the team.
• Be highly motivated to achieve success.

Qualifications

• 3-5 years of experience in the electronic Security service industry.
• PC literate in MS Office, Outlook and Excel.
• Good written and verbal skills.
• Proactive, able to work on own initiative.
• Good interaction between departments.
• Ability to influence effectively.
• Excellent knowledge of networking and IP connectivity.
• Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.

Requirements

• Ability to follow detailed instructions.
• Good business understanding.
• Interpersonal and communication skills.
• Relationship building & networking.
• The desire to improve and take on new challenges.
• Experience in the electronic Security sector.
• Ability to be part of a team and set leadership examples.
• Ability to demonstrate influencing skills.

Benefits

• Clear pathways from apprenticeships to leadership programs.
• A culture of respect, transparency, and collaboration.
• Competitive, equitable compensation and benefits.
• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport.
• Health & well-being programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.