[Hiring] Remote Security Officer @NANA Management Services

Role Description

NANA Management Services is seeking a Remote Security Officer to support Maniilaq Housing in Kotzebue, Alaska. This position is responsible for remotely monitoring housing properties, coordinating responses to incidents with on-site staff and emergency services, and maintaining detailed records of all security activities.

The ideal candidate will have security or law enforcement experience, strong communication skills, cultural awareness, and an understanding of rural Alaska communities. This role plays a vital part in protecting residents, preserving property, and supporting the overall safety and well-being of the Kotzebue community from a remote operations setting.

• Monitor and patrol assigned buildings, grounds, and areas, either visually or electronically.
• Control access to the property, allowing entry only to properly authorized individuals.
• Inspect premises, including doors, windows, and gates, to ensure they are secure.
• Document and report incidents such as property damage, safety hazards, or unusual occurrences.
• Warn violators of rule infractions and, when necessary, escort them from the property.
• Notify on-site staff when visitors or service providers arrive.
• Assist in responding to emergencies or disasters to protect life, property, and community safety.
• Check the heating, lighting, sprinklers, ventilation, and fire safety systems to ensure proper function.
• Provide transportation services using a variety of vehicles, including passenger cars and passenger vans.
• Administer emergency medical aid, including CPR, AED use, and safe patient movement.
• Report any safety or sanitation concerns to a supervisor promptly.
• Perform other duties as assigned to support the department’s and community’s success.

Qualifications

• High school diploma or GED equivalent.
• Valid driver’s license with an acceptable driving record for the past three (3) years (per NMS vehicle insurance policy).
• Ability to obtain an Alaska Guard License (fee of $97.00, paid by applicant) prior to employment.
• Basic computer skills, including Microsoft Office and contract-specific software.
• Must pass all pre-employment contract requirements, which may include:
• Hair follicle drug test
• Physical and fit-for-duty assessment
• Hearing test
• Applicants not located near a testing facility are responsible for travel expenses to the nearest facility.
• Ability to work respectfully and effectively in a multicultural environment, with an understanding of Alaska Native cultures and rural community life.
• Ability to make sound decisions in real time with minimal supervision.
• Ability to stand and be on your feet for 12 hours per shift, according to the scheduled rotation.
• Contract requires the ability to speak, read, write, and understand English.
• Must meet and adhere to all safety guidelines and regulations set by the company and client.

Requirements

• CANDIDATES RESIDING OUTSIDE ANCHORAGE AREA:
• For the purposes of pre-employment testing, Anchorage will be considered the point of hire (with the exception of drug testing, which will be conducted near the candidate’s place of residence).
• Employee is responsible for any travel expenses and needed accommodations related to pre−employment tasks that need to be completed in Anchorage, AK.
• This includes, but is not limited to, any safety training requirements, required pre−employment testing and/or training such as physical, DOT physical/medical card, fit for duty, audiogram, and/or other testing required by contract/company (such as NSTC, APICC training, security licensing requirements, etc.).
• Candidates residing in Alaska for Alyeska and Hillcorp contracts: pre-employment testing will be scheduled near the candidate’s area of residence within the state.
• The only exception is when the candidate lives in a region without the necessary service providers to complete all requirements.

Working Conditions and Physical Requirements

• Weather: Indoors and outdoors, frequently exposed to arctic weather conditions.
• Noise level: Moderate.
• Description of environment: Environment will vary based on the facility assigned to.
• Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Competencies

• Customer Service – Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments in a timely manner.
• Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other ideas.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes incidents, logs and other reports clearly; able to read and interpret written information.