[Hiring] Regional Manager, Field Service @Life Fitness

Role Description

Join us as we empower the world to work out, creating healthier lives together. We’re seeking an experienced Regional Manager, Field Service to lead field service operations across our South Central Region. In this role, you’ll:

• Lead and manage direct Life Fitness / Hammer Strength Field Service Technicians within an assigned territory.
• Coordinate the activities of Life Fitness / Hammer Strength technicians, Independent Service Operators, and other field service resources to ensure equipment is maintained and serviced to Life Fitness / Hammer Strength standards.
• Develop regional field service strategies and determine appropriate resource allocation based on customer needs, service volume, geography, and business priorities.
• Partner with key customer accounts to ensure successful field service operations and consistently strong customer experiences.
• Work closely with Life Fitness / Hammer Strength Sales Representatives to coordinate field activities and support company and sales objectives.

This is a remote role based within the assigned region, preferably in Texas , and requires approximately 15–25% travel throughout the region to visit customers, Life Fitness / Hammer Strength technicians, Independent Service Operators, and other business locations.

Qualifications

• 3–5 years of experience in field service operations, preferably in a lead, supervisor, or management role.
• Bachelor’s degree or equivalent combination of education and relevant work experience required.
• Demonstrated leadership experience within a Field Service organization, including technical and supervisory responsibilities.
• Proven experience servicing, testing, calibrating, troubleshooting, and repairing electronic and mechanical equipment.
• Strong leadership, relationship-building, communication, organizational, analytical, and problem-solving skills.
• Strong technical aptitude with electronic and mechanical equipment.
• Proficiency in Microsoft Office, including Word and Excel.
• Familiarity with Oracle or other ERP/service management systems preferred.

Requirements

• Demonstrated success driving customer service, technician productivity, revenue, and operational performance.
• Experience managing third-party service providers or contractors preferred.
• Experience managing budgets, P&L, inventory, or fleet operations preferred.
• Ability to interpret operational data and reports, identify opportunities, and translate insights into actionable improvements.
• Ability to collaborate effectively with Sales, Engineering, Product Support, Finance, and other cross-functional teams.
• Strong business judgment with the ability to balance customer needs, operational performance, and financial objectives.

Benefits

• Competitive pay and a range of valuable benefits.
• 401(k) savings plan with 4% employer match.
• Medical, dental, and vision insurance.
• Paid time off, including 12 paid holidays throughout the calendar year.
• Paid vacation days beginning at 13 days annually.
• Company paid short-term disability and optional long-term disability.
• Health savings account and reimbursement accounts.
• Employee and dependent life insurance and supplemental life and AD&D insurance.
• Access to a state-of-the-art on-site fitness center.