[Hiring] Regional Director @OCS Group

Role Description

This role covers the South East of England, extending through Cambridge to Kent, working typically Monday - Friday, but where operational needs require there may be weekend working.

As a Security Operations Director, you will lead a significant regional portfolio of security contracts, driving operational excellence, customer satisfaction and commercial performance across a diverse client base. This is a highly influential leadership role with responsibility for the safety, wellbeing, engagement and performance of large operational teams, while ensuring exceptional service delivery and sustainable business growth. You'll work closely with executive-level clients, Regional Directors and senior leaders to shape strategy, strengthen customer partnerships and deliver industry-leading security solutions.

The successful candidate will play a key role in supporting the continued growth of the business, identifying opportunities to maximise value, improve performance and enhance customer experience across a complex multi-site portfolio. This is an excellent opportunity for an experienced senior security leader who thrives in a commercial environment and enjoys leading high-performing teams through change, growth and continuous improvement.

Your key responsibilities will include, but are not limited to:

• Lead, coach and develop Regional Operations Management Team across a large geographic region
• Own regional financial performance, including full profit and loss responsibility and budget delivery
• Build and maintain strong relationships with executive-level customers, acting as a trusted strategic partner
• Drive operational excellence, ensuring contractual compliance and service delivery standards are consistently achieved
• Lead performance improvement initiatives that enhance customer satisfaction, efficiency and profitability
• Support business growth through contract retention, upselling opportunities and new business mobilisation activities
• Collaborate with commercial, bid and operational teams on customer presentations and growth opportunities
• Act as the senior escalation point for operational, client and people-related matters
• Champion a strong health, safety and wellbeing culture across all contracts
• Work collaboratively with national leadership teams to deliver business objectives and strategic priorities

Qualifications

• Significant leadership experience within the security industry, managing large-scale guarding operations across multiple sites and customers
• Proven experience leading regional or national contract portfolios with full operational and commercial accountability
• A strong track record of managing and developing high-performing, geographically dispersed teams
• Experience building and maintaining relationships with senior stakeholders and key customers
• Strong commercial acumen with experience managing budgets, profitability and operational performance metrics
• Excellent knowledge of manned guarding operations and integrated security solutions
• Demonstrable experience implementing health and safety best practice within a complex operational environment
• The ability to influence, inspire and lead teams through change while maintaining high levels of engagement and performance
• Excellent communication and stakeholder management skills, with confidence presenting at executive level

Requirements

• Right to work in the UK
• Valid SIA Licence
• Full UK Driving Licence
• Health & Safety qualification (IOSH or NEBOSH desirable)
• Strong IT skills including Microsoft Excel, Word and Outlook

Benefits

• Career progression within a growing company
• Immediate access to “Opportunity” our internal Learning and Development platform
• Training and upskilling available
• HAPI App discounts and vouchers
• Refer a friend scheme with up to £500 of rewards!
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
• Access to internal Mental Health First Aiders
• Access to “Stream” giving you the ability to track your wages in real time and access 30% of your earned pay instantly*
• *contract specific