[Hiring] Regional Director @NationsBenefits, LLC

Role Description

The Regional Director will oversee four regional managers who collectively run approximately 100 clinics within the Nations Hearing footprint inside Sam's Club locations. The Regional Director will be responsible for ensuring regional operations run efficiently in strict compliance with corporate standard operating procedures, while driving revenue, increasing hearing aid units, and delivering an exceptional patient experience with quality outcomes. This role will be responsible for leading one of the four defined regions: Atlantic, Southeast, Midwest, or West.

Key Responsibilities

• Lead, develop, and coach four regional managers to achieve regional goals and maintain consistent operational excellence across all clinics.
• Ensure adherence to corporate SOPs, policies, and brand standards across the region.
• Monitor and optimize clinic staffing to ensure appropriate coverage, training, and performance.
• Drive regional revenue growth and increase hearing aid units through effective sales strategies, staff development, and performance management.
• Oversee patient experience initiatives to ensure high satisfaction, strong clinical outcomes, and timely follow-up.
• Collaborate with corporate teams to implement new programs, tools, and process improvements.
• Analyze regional performance metrics, develop action plans, and report results to senior leadership.
• Foster a culture of continuous improvement, compliance, and patient-centric care.
• Manage budgets, forecasts, and resource allocation for the region.
• Ensure operational consistency across clinics, including store-level procedures, merchandising, and patient flow.
• Address escalated issues across clinics, including staffing, scheduling, and patient care concerns.

Qualifications

• Bachelor's degree in related field or 4 years additional directly related, progressive experience.
• 8+ years industry experience in hearing care, retail healthcare, or related fields preferred.
• 5+ years management experience; proven ability to lead and develop multiple site leaders.
• Demonstrated ability to manage and develop regional managers and large numbers of clinics.
• Strong understanding of standard operating procedures and compliance requirements.
• Track record of driving revenue growth and unit sales while maintaining high-quality patient outcomes.
• Positive attitude, resilience, and a willingness to challenge the status quo as an industry disruptor.
• Excellent communication, collaboration, and change-management skills.
• Data-driven mindset with the ability to analyze performance metrics and translate insights into action.
• Ability to travel as required to oversee clinics and support regional teams.

Preferred Qualifications

• Experience in corporate governance, reporting, and cross-functional collaboration with headquarters.
• Demonstrated success in improving patient experience and clinical outcomes.

Company Description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.