[Hiring] Referral and Triage Coordinator @River Valley Counseling

Role Description

The CBHI Referral and Triage Coordinator at River Valley Counseling Center (RVCC) is responsible for coordinating and managing the referral and intake process for our CBHI program, maintaining waitlists and client assignments, determining service eligibility and medical necessity, and ensuring the timely and accurate documentation of client information. This role includes regular communication with clients and families, including outreach and follow-up while clients await assignment to services as well as active participation in supervision, team meetings and quality improvement efforts while contributing to a collaborative, client-centered environment focused on delivering high-quality behavioral health services. The position offers opportunities for professional growth within a supportive, team-oriented environment while maintaining client dignity, autonomy, and confidentiality.

Key Responsibilities

• Process all referrals for CBHI services, including intake paperwork
• Maintain CBHI waitlist
• Manage Master list of clients on waitlist, and make assignments as needed
• Provide required phone check-in with all waitlisted clients until assigned
• Determine eligibility/medical necessity for the requested service
• Update client charts to reflect new referrals for service, new staff assignments, waitlist and discharge status
• Help with monthly reporting to state and report client information to MABHA on monthly basis
• Prepare for and participate in supervision (1 hour per week for clinicians who are not independently licensed; 1 hour per month for those that are)

Qualifications

• Master’s Degree in the field of mental health (MA, M.Ed., or MSW)
• 1-2 years’ experience working with children and families

Requirements

• Insurance verification a plus
• Bilingual candidates encouraged

Benefits

• A supportive, mission-driven work environment
• Opportunities for professional development and continuing education
• Competitive benefits package
• Collaboration with a compassionate, multidisciplinary team
• The chance to make a real difference in our communities
• Salary Range: $55,000- $59,000 a year
• Remote Work available
• Generous time off benefits for eligible positions
• Exclusive employee discounts
• Excellent and affordable insurance including health, vision, dental and pet insurance
• Mileage reimbursement
• CEU reimbursement
• 403b match
• Retention Payments offered to licensed and licensed eligible clinicians!