[Hiring] RCM Vendor Operations Manager @EverCommerce

Role Description

We are seeking an experienced RCM professional to serve as EverHealth’s RCM Vendor Operations Manager, focusing primarily on managing the relationships, productivity, and performance of third-party billing vendors supporting our Revenue Cycle Management operations. This role serves as the primary liaison between the company, its vendor partners, and internal stakeholders, driving accountability, operational excellence, and continuous improvement across all outsourced billing functions. The ideal candidate will have strong healthcare billing experience and familiarity working with offshore teams, with a commitment to driving operational excellence through process improvements and team development. This position ensures that vendor partners consistently deliver high-quality, compliant, and efficient RCM services to our healthcare provider clients.

Responsibilities

• Offshore Team Management:
  • Serve as the primary point of contact for billing vendors, fostering strong relationships and effective communication.
  • Function as the operational liaison for a large number of offshore resources across multiple BPO vendors.
  • Accountable monitoring daily production output, quality metrics, and productivity across offshore teams.
  • Coordinate with offshore team leads on staffing, scheduling, and resource allocation.
  • Facilitate communication between onshore operations and offshore teams.
  • Conduct regular vendor business reviews and identify improvement opportunities.
• Process Improvement & Training:
  • Develop and refine standard operating procedures (SOPs) for offshore operations.
  • Lead process improvement initiatives to enhance efficiency and accuracy, reduce errors, and improve collections.
  • Translate vendor performance data into actionable insights to improve outcomes.
  • Coordinate training programs on new features, system updates, and best practices.
  • Ensure offshore teams stay current with RCM industry standards and regulatory changes.
  • Support knowledge transfer and change management initiatives.
  • Identify and mitigate risks related to vendor operations, ensuring clients receive accurate and timely billing services.
• Vendor Coordination & Support:
  • Provide input into vendor selection, contracting, and long-term sourcing strategy.
  • Maintain operational relationships with existing BPO vendor management.
  • Escalate issues and coordinate resolution with vendor leadership.
  • Support Operations Manager with vendor performance data and insights.
  • Collaborate with IT team on system access, permissions, and technical support.
  • Assist with vendor onboarding of new processes or team members.
  • Act as escalation point for vendor-related issues impacting client billing outcomes.

Qualifications

• Associate's or Bachelor's degree in Healthcare Administration, Business, Finance, or related field preferred.
• Minimum 3+ years of healthcare RCM experience (billing, coding, collections, or related).
• Experience working with or coordinating offshore teams and vendors (direct employee management not required).
• Strong understanding of revenue cycle processes, metrics, and industry standards.
• Familiarity with EHR/PM systems, claims clearinghouses, and payer rules/regulations (DrChrono experience a plus).
• Analytical mindset with proven ability to interpret performance data and identify improvement opportunities.
• Strong communication and problem-solving skills for managing remote/offshore relationships.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Self-motivated with ability to work independently in a remote environment.
• Process improvement or training experience preferred.
• Healthcare billing/coding certification (CPC, CCS, or equivalent) preferred.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

Compensation

The target base compensation for this position is $60,000 to $70,000 USD year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Company Description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.